- Report: #1475681
Complaint Review: SEARS -
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SEARS
United States
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SEARS Terrible customer service & Repair Techs
Purchased fridge the Top of line according to the salesman ($3200)in Sept 2017, 15 Months later fridge stops working defrost, floods my floor lost appx $290, Had to go buy a fridge off craigslist for $450, 28 miles away (old fridge cold in 4 hours works Great)
Next Available appointment 30 days later, the tech comes out replaces the compressor (every solder Job leaked, didn't vac system the last time), Stated will take 24-48 hours to get up to temp. 3 days later called repair Dept, The next scheduled date was 18 Days later Monday 3/19, 3:23 I receive a call from he tech, has 2 more stops before me, calls back 15 minutes later says not going to make it.
Call to reschedule (thinking the Next day GOD NO) April 4, that is another 20 days, Customer service is USELESS, No one speaks Good English and do not care, Called corporate Left message, USELESS!! Had a local Appliance guy come look (Cost $59), All he did was hooked up his gauges, Low side has a leak (no Freon.
He has No interest in trying to fix someone else's mess, he would have to replace compressor $800, That isn't going to Happen!! Total cost as now is appx $989 that I have Lost, PLEASE DO NOT PURCHASE A APPLIANCE FROM SEARS!!! THEY DON'T CARE!!!
1 Updates & Rebuttals
voiceofreason
North Carolina,United States
Why are you even dealing with bankrupt Sears?
#2Consumer Comment
Sat, March 23, 2019
Who manufacturered your fridge? It's them you should be dealing with if it's still under any warranty. If it isn't, you're sadly up you know what creek and should hire the most reliable, well reviewed service company you can find, if you don't want to trash your $3000 investment.
Even if you have a Sears extended warranty, with them in bankruptcy there's probably another insurer who's now responsible for that contract. If so, find out whether your contract or state law allow you to hire someone of your choice and be able to get reimbursed by them.
