Complaint Review: Sears - Pocatello Idaho

if you're using a product for a business use like your lawn mowing business, you are NOT eligible for a sears protection agreement. It is there in the black and white print in the pamphlet you are supposed to get with you agreement. every business gives you a pamphlet with an extended warranty, sears is no different. If you gave them your phone number and put in your personal information and not your business information when you were checking out at the register then you were falsifying information, otherwise they should have told you that you could not purchase the extended warranty. If you did purchase it and then found out that your business use item wasn't covered, they usually give you 1 full year to get a full refund on your extended warranty purchase. Everything is in the print.

The problem that sears has is this. The fact that the said being who filed the complaint was not given a rental mower is not the companies fault so much as it is the fault of the associate who was helping the customer. The sears protection agreement is a great agreement. It covers most everything that could go wrong with the product. We constantly have issues where people refuse to get the warranties on these products and then when their stuff breaks they come back to us demanding it be fixed when we had told them in the first place that after the 90 days is up there is nothing we can do. The point is the customer did get his product fixed. i guarantee you that the limited warranty would not have covered the transmission and for him it would have been cheaper to just buy a new lawn mower.

The problem that sears has is this. The fact that the said being who filed the complaint was not given a rental mower is not the companies fault so much as it is the fault of the associate who was helping the customer. The sears protection agreement is a great agreement. It covers most everything that could go wrong with the product. We constantly have issues where people refuse to get the warranties on these products and then when their stuff breaks they come back to us demanding it be fixed when we had told them in the first place that after the 90 days is up there is nothing we can do. The point is the customer did get his product fixed. i guarantee you that the limited warranty would not have covered the transmission and for him it would have been cheaper to just buy a new lawn mower.

The problem that sears has is this. The fact that the said being who filed the complaint was not given a rental mower is not the companies fault so much as it is the fault of the associate who was helping the customer. The sears protection agreement is a great agreement. It covers most everything that could go wrong with the product. We constantly have issues where people refuse to get the warranties on these products and then when their stuff breaks they come back to us demanding it be fixed when we had told them in the first place that after the 90 days is up there is nothing we can do. The point is the customer did get his product fixed. i guarantee you that the limited warranty would not have covered the transmission and for him it would have been cheaper to just buy a new lawn mower.

The problem that sears has is this. The fact that the said being who filed the complaint was not given a rental mower is not the companies fault so much as it is the fault of the associate who was helping the customer. The sears protection agreement is a great agreement. It covers most everything that could go wrong with the product. We constantly have issues where people refuse to get the warranties on these products and then when their stuff breaks they come back to us demanding it be fixed when we had told them in the first place that after the 90 days is up there is nothing we can do. The point is the customer did get his product fixed. i guarantee you that the limited warranty would not have covered the transmission and for him it would have been cheaper to just buy a new lawn mower.