- Report: #1217960
Complaint Review: Sears - Nationwide
-
Author Not Confirmed
Why?
Sears
Nationwide, USA
Phone:
1-800-469-4663
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sears Sears Roebuck and Co., Kenmore Electric Built-In Oven- Explosive Device -Glass Warfare Lexington, Kentucky Nationwide
July 2013, I purchased an Electric Built-In Oven, model 790-4876-3901. It replaced a Hotpoint, 33 years old, one heating element at age 25, no working problem when replaced. On March 21, 2015, about the 20 th time I used it; I had finished baking a dish and turned the oven off. About five minutes later, I am sitting at the table eating with guest when there is a loud explosion. Looking around, I see that the oven's door glass is shattered in small pieces.
I called Sears, nothing they can do except repair it at my expense because my warranty is off and I do not have an extended warranty (warranty for junk which is not expected to live long). Perhaps, the manufacturer will help me. They gave me a number for Frigidaire. They said they are not the manufacturer; but, Frigidaire knew the date I purchased the item. According to them, Electrolux is the manufacturer. After being passed to 3 people and wearing me down by requesting the same information three times, ...there is nothing they can do. Call Sears.
I want the glass replaced immediately and whatever else needs to be done to insure that the next explosion does not cut me or anyone else in the house. I cannot believe the attitude is so casual about the possible harmful damage that may impair the lives of many. This is going to be GLASS WARFARE. I am not responsible to replace explosive glass (many complaints about the same issue on the internet) in an item within 2 years that I paid over $1500 for.
I was asked repeatedly if I have an extended warranty as if it is my fault that I did not spend more money to extend the warranty on a their poor quality of work. For what? Of course to extend my financial nightmare.
