- Report: #1276074
Complaint Review: Sears - Nationwide
Reported By:
novicb -
Murrysville, Pennsylvania, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sears
Nationwide, USA
Phone:
800-927-7836
Web:
N/A
Categories:
Business Rating:
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Sears Sears Protection Plan Unwillingness and inability to fulfill my Sears Protection Plan agreement Nationwide
Unbelievably horrible Sears warranty product and service experience! After less than a year my range had a problem covered under my purchased Sears protection agreement. A service person came, assessed the problem, ordered the parts required for the repair and scheduled a followup in-home appointment to install the ordered parts. That was Sept 22 2015. I received follow up messages that the part was back ordered and a long time passed with continued push back on the part availability date. The part was the front control panel. So much time passed that at one point the repair scheduling people told me that under my warranty/protection agreement I qualified to have my range replaced.
I agreed to pursue it since it wasn't clear when the ordered part would arrive. I subsequently received word that they would reimburse me $1500 toward the replacement range. The problem was that replacing my range would cost $3000. They argued that the $1500 could buy a range with the same specs (WRONG). The problem was that I purchased both a Kenmore Elite slide-in gas range as well as a MATCHING Kenmore Elite convection microwave. The replacement range would OBVIOUSLY need to match the microwave and there is only one model that works and it costs $3000. I spent an enormous amount of time in endless and frustrating conversations with the warranty folks.
I finally gave up and said "JUST FIX THE RANGE". Today ( DEC 23 ) I received a call from the repair folks stating that they would not be able to complete the repair because the part is now unavailable. They told me I had to call the replacement folks again. Long story short is that they told me the most they can reimburse me is $1500 and they stubbornly would not budge. I am handcuffed!!! I paid for the Sears protection plan, my range needs to be repaired for a covered repair, they can't repair it AND they expect me to shell out $1500 of my own money to get the replacement that is also covered under the plan. I call this the WORST WARRANTY AND PROTECTION PLAN IN HISTORY!!!
STAY AWAY FROM SEARS AND THEIR PROTECTION PLANS. THEY ARE HORRIBLE, DISHONEST CHEATS. Tomorrow I'd like to call a lawyer to demand replacement and compensation for the enormous amount of time I've had to spend and the grief they've put me through.
