- Report: #452295
Complaint Review: Sears - irvine, california Nationwide
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Sears
sears.com irvine, california, Nationwide, U.S.A.
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Sears Getting a rebate from Sears is a nightmare! Irvine california
After about 15 phone calls to the Sears rebate line(s) since December, I still do not have my $150 rebate for purchasing three GE Profile products The Great Indoors Store (owned by Sears) in Irvine, CA. Everytime I call, I hold for about 20 minutes, get transferred to other people who will not give me last names and barely speak English. I think their rebate center phone calls are sent to India or it sounds like it. The people state your receipt wasn't received, is too light to read (they are looking at the original from the store) even though I can read my photocopy, they cannot find any information about the rebate and call another number and I start all over again.
They have one phone number for the rebate center but if your rebate was mailed before 11/08, they tell you to call another number (higher level).
Finally, on 3/14 I got transferred to 'Eric' a supervisor at the "higher level". He apologized after finding my rebate information and read off the serial numbers to me. He said he would 'expedite' my check so that I would receive by 4/25, 6 weeks away instead of 3 months away since I originally mailed my rebate form months ago.
Today, 5/15/09, I call the "higher level" to see where the check is and they claim they cannot find any information about the 3 appliances and any rebate, as if I never sent one in. I explained that 'Eric' who they never heard of read to me the serial numbers that obviously came off of my rebate form mailed in and I was to have a check 3 weeks ago. So, the 'higher level' then got the 'lower level' original rebate center on the phone to research. Brett at the 'lower level' said he could not find anything either and will request the 'higher level' to research why and contact me in 7-10 days. He kept suggesting I call them in case I don't hear back. So I'm on the rebate merry-go-round.
Stay tuned.
Dana
TUSTIN, California
U.S.A.
They have one phone number for the rebate center but if your rebate was mailed before 11/08, they tell you to call another number (higher level).
Finally, on 3/14 I got transferred to 'Eric' a supervisor at the "higher level". He apologized after finding my rebate information and read off the serial numbers to me. He said he would 'expedite' my check so that I would receive by 4/25, 6 weeks away instead of 3 months away since I originally mailed my rebate form months ago.
Today, 5/15/09, I call the "higher level" to see where the check is and they claim they cannot find any information about the 3 appliances and any rebate, as if I never sent one in. I explained that 'Eric' who they never heard of read to me the serial numbers that obviously came off of my rebate form mailed in and I was to have a check 3 weeks ago. So, the 'higher level' then got the 'lower level' original rebate center on the phone to research. Brett at the 'lower level' said he could not find anything either and will request the 'higher level' to research why and contact me in 7-10 days. He kept suggesting I call them in case I don't hear back. So I'm on the rebate merry-go-round.
Stay tuned.
Dana
TUSTIN, California
U.S.A.
1 Updates & Rebuttals
Dana
TUSTIN,California,
U.S.A.
Here's how I finally got my rebate.
#2Author of original report
Mon, June 22, 2009
I read rebuttals from other complaints and found a 'David' with an email address. Something like 'searscares.com. I emailed him and he promptly called me, was very courteous and researched my rebate. Since I bought my products in 2008 but did not have them delivered until 2009, their system had me in limbo and that's why only some employees could find my rebate information. It depended upon what year they looked up my rebate. The bottom line was, since it was over 6 months, I would have to start all over again and resubmit my rebate. David did not want to put me through that again and just had Sears cut me a check for the rebate which I received about 8 days later. If you have a Sears rebate problem, save yourself about 20 hours and months of angst and just call David at (512) 248-7982.
