Complaint Review: SEARS - Nationwide

Mr. Kollias,

 

Please contact me on my direct line so we can discuss your repair. 407-677-3203.

 

Steven King

Team Lead

Carry-In Customer Escalation Team | Sears Home Services

3825 Forsyth Road, #117, Winter Park, FL, 32792 | 1-888-391-8867 | 1-407-677-3022 FAX

[email protected] See it, Own it, Solve it, Do it

 

 

 

From: [email protected] [mailto:[email protected]]

Sent: Wednesday, April 20, 2016 10:38 AM

To: CRStatus

Subject: Re: (no subject)

 

I honest feel bad and  kind uncomfortable saying it... but  the ''drive control is not working.. so is the bag .. grass catcher.... they told me they adjust the control.. the whole unit  should and needs to be replaced. period.. .  they ''Sears'' sold to me  an old prior used mower'.. When I open the box.. there was no  ''BAG..  INSIDE'' I WENT  BACK TO THE SEARS STORE AND THEY TOLD ME.. THAT!   its because  this  specific mower doesn't include the bag so I'D  to pay out of my pocket for the bag.. The drive control  wasn't working then and is not working now.. the muffler is all burn out.. this is not a new unit.. I will  report this to BBB and also  to CRAFTSMAN.. -- if Sears will not replace the   mower with a new one.. even the person  " a worker '' at Sears store had told me this Mower is not a new one..

I'm really sorry and I do feel bad.. Sears is my store for the past 35 years I'd spend thousands and thousands  an Sears products.. but...omit.... 

 

In a message dated 4/11/2016 3:33:13 P.M. Eastern Daylight Time, [email protected] writes:

I have reached out to the store.  They should be contacting your shortly.  If you do not receive a response today, please make us aware so we can escalate this issue further.

Let us know if there are any other questions. We will be happy to assist.

 

Steven King

Team Lead

Carry-In Customer Escalation Team | Sears Home Services

3825 Forsyth Road, #117, Winter Park, FL, 32792 | 1-888-391-8867 | 1-407-677-3022 FAX

[email protected] See it, Own it, Solve it, Do it

 

 

 

From: [email protected] [mailto:[email protected]]

Sent: Monday, April 11, 2016 3:15 PM

To: CRStatus

Subject: Re: (no subject)

 

the location is Sears in Livingston Mall.. this is the  location  Sears parts  and services  did send me!  so I don't understanding why you have a hard time finding my records\

 

GEORGE KOLLIAS

12 CLINTON ROAD

FAIRFIELD NJ 07004

H-973-276-9759  S-973-303-5743    [email protected]

 

 TAG #  *3790625*    

SERVICE ORDER  # 03

SERIAL # 042204M00171

 

DROP OFF LOCATION  SEARS IN   LIVINGSTON MALL, NJ    973-535-4500

 

PS: Why so many problems with Sears ..the last few years? I've being a Costumer for the last 35 years..

 

 

In a message dated 4/11/2016 1:54:10 P.M. Eastern Daylight Time, [email protected] writes:

Thank you for contacting Sears,

 

Unfortunately, we are unable to find any record of this order with the information provided. We apologize for the lack of information available to us to assist you, but recommend speaking to the store/drop off location directly as they should be able to provide more details as to the status and location of your product.   Please bring your repair tag into the store location in which you dropped off your unit to inquire about your repair.  If you have any questions or concerns, please feel free to contact us by responding to this email or give us a call at 1-888-391-8867 Monday through Friday 10:30 AM to 9:00 PM and Saturday 10:30 AM to 7:00 PM EST.

 

 

Let us know if there are any other questions. We will be happy to assist.

 

Steven King

Team Lead

Carry-In Customer Escalation Team | Sears Home Services

3825 Forsyth Road, #117, Winter Park, FL, 32792 | 1-888-391-8867 | 1-407-677-3022 FAX

[email protected] See it, Own it, Solve it, Do it

 

 

 

From: [email protected] [mailto:[email protected]]

Sent: Monday, April 11, 2016 10:54 AM

To: CRStatus

Subject: Re: (no subject)

 

Thank You'

 

George Kollias,  12 Clinton Road , Fairfield ,NJ ,07004

 

973-276-9759  & 973-303-5743 

 

 Tag Number  3790625 

 

Serial Number 042214 Moo 1791  ''or M001''

 

 Problems need to be fixed 

 

1) Drive Control is not workable  never was working  good.. don't move at all now..

2) Grass Catcher is for a different  type  mower.. They ( sears )told me they don't have the original..catcher.. I think the mower was a used one and they sold to me for  a new one..I went back to them 3 different times  same answer  no grass catcher for this  mower..  if the Grass Catcher can be fixed then fixed or please give me the correct one.. I only used the Mower 12 times last year.. small back yard .   I think they sold me a used mower..  I do apologize for any inconveniences I may have cause you...

 

3)  Please either  sharp or replace the Blade if need ..

4) check Belts wires  grease etc..

 

  I really do believe that'   they did  sold me a used  and not anew mower..  I do apologize for any inconveniences I may have cause you...

 

very sincere George Kollias.. 973-276-9759 & 973-303-5743  [email protected]

 

 

In a message dated 4/11/2016 10:02:42 A.M. Eastern Daylight Time, [email protected] writes:

Hello,

 

Thank you for contacting the Sears Escalations Team.

 

We would need the following information to proceed with researching your repair:

Name:

Full address:

Phone number:

Repair tag number if available:

(Located under the bar code)

Service order number:

 

As soon as we receive this information we will be able to properly process your request and will contact you shortly.   Please respond to this email with this information instead of creating a new email.

 

Thanks,

Joseph

Carry-In Customer Escalation Team

3825 Forsyth Road, #117, Winter Park, FL, 32792 | 1-888-391-8867

[email protected]

See it, Own it, Solve it, Do it.

 

 

This message and its contents (including attachments) are the property of Sears Holdings Corporation, Kmart Holding Corporation, Sears, Roebuck and Company and/or their affiliates, and may contain confidential or proprietary information. You are hereby notified that any disclosure, copying or distribution of this message, or the taking of any action based on the information contained herein is strictly prohibited. Unauthorized use of information contained herein may subject you to civil and criminal prosecution and penalties. If you are not the intended recipient, you should delete this message immediately. Please consider the environment before printing this email.

 

 

From: [email protected] [mailto:[email protected]]

Sent: Sunday, April 10, 2016 10:58 AM

To: CRStatus

Subject: (no subject)

 

'The ''drive control'' of my Lawn Mower - needs to be adjusted or replaced'..  also the Grass Catcher does not closed firmly' .. also the Blade needs to be replaced ..also  Greased  and adjust all cables etc..  'Can you please which is covered  under the Manufactures Guaranty ,, and the cost for the other services..

 

Thank You.. George Kollias   973-276-9759 & 973-303-5743 [email protected]

 

and also please provide driving instructions??

This message, including any attachments, is the property of Sears Holdings Corporation and/or one of its subsidiaries. It is confidential and may contain proprietary or legally privileged information. If you are not the intended recipient, please delete it without reading the contents. Thank you.

This message, including any attachments, is the property of Sears Holdings Corporation and/or one of its subsidiaries. It is confidential and may contain proprietary or legally privileged information. If you are not the intended recipient, please delete it without reading the contents. Thank you.

This message, including any attachments, is the property of Sears Holdings Corporation and/or one of its subsidiaries. It is confidential and may contain proprietary or legally privileged information. If you are not the intended recipient, please delete it without reading the contents. Thank you.

This message, including any attachments, is the property of Sears Holdings Corporation and/or one of its subsidiaries. It is confidential and may contain proprietary or legally privileged information. If you are not the intended recipient, please delete it without reading the contents. Thank you.