- Report: #1037098
Complaint Review: Sears - Internet
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Author Confirmed
Why?
Sears
Internet, United States of America
Phone:
Web:
www.sears.com
Categories:
Business Rating:
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Sears Appliance Warranties Sears Appliance Warranty lied about lemon law on re-imbursment of refrigerator due to negligence Internet
Back in August of 2012, I looked up Sears warranty phone number via the internet. The reason was due to a leaky GE fridge. They told me that it Ithey sent out a Tech! It would cost me $100 just to gett him to my house. Then there would be additional hourly charges. They told me instead go for a Smart Care warranty for $300 for the year. I asked specifically, if there was a recurring issue, does sears reimburse or replace the fridge. They told me yes after 3 times. Well after DAYS/COUNTLESS HOURS on the phone with the variuos warranty department s and customer care solutions, I got hung up by a manager in customer solutions department. Her name was Linda.Sears has really gonedown as far as customer service, professionalism, and honoring there warranties. I was told after 3 visits, if the same problem keeps occurring, Sears would re-imburse my fridge. I have had 3 service orders already. SO#40576436, SO#40474360, SO#40471311. And then they hang up on me. A manager from customer solutions. Lindashould be reprimanded. Sears is not customer friendly as they once were.
