Brandon
New Orleans,#2UPDATE EX-employee responds
Thu, May 10, 2007
You Should Keep all receipts; It is not the responsibility of each retail establishment to keep track of your warranties. Each individual Sears Auto Center does have history on the customers that have visited that particular store, but not the history of any purchases made at another Sears Auto Center. The strut brand that sears uses is not specific to just Sears, the monroe sensatracs can be purchased at several retail part centers including advance auto parts and Oreillys. The best thing to do is to get in contact with the disrict manager for Sears in your area; If you can provide any proof like maybe a cancelled check or credit card statements, he might be willing to work with you. Proof of purchase is required to insure you are the original purchaser of the product. warranties do not transfer ownership if the vehicle was sold;and the dishonest people out there have pretty much ruined it for the honest ones.
Thomas
Anderson,#3Consumer Comment
Tue, May 08, 2007
I had an '81 Buick on which I had Sears "Lifetime Gas Charged" struts installed. These struts were painted silver and when they died Sears replaced them with black struts. They kept my original "lifetime" paperwork. Then I bought a new '91 Toyota Camry and I recently traded it in on a 2007 Camry for $2K. The '91 Camry had 323K miles on it and it also still had its original struts. Maybe there is a solution for you here.