- Report: #194627
Complaint Review: SEARS - Hoffman Estates Illinois
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SEARS
Hoffman Estates, 60179 Illinois, U.S.A.
Phone:
847-286-2500
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SEARS Roebuck Company Refrigerator doubles as a swimming pool Repair can't seem to find their way out Ripoff Hoffman Estates Illinois
We bought a Kenmore refrigerator approximately 9 years ago. About a year or so ago it started leaking water. Water on the shelves, in the bins, and under the bins.
We had more than a few service appointments where they come out and try a different fix each time and each time tell me that this will fix it.
I have had to take time from work unpaid to be here because they give you that window, ya know, between 8-12pm. I put in yet another call but because I cannot take time off I made it for Saturday 6/3 (called in for this appt last Saturday).
Here I sit at 11:45 with no word from the able bodied repair man. I call up the 1-800 number, weave my way through their voice mail and finally get a person. He will put in a call to repair man telling him I cannot wait all day, because unbelievable as it seems, I do have things to do.
I get a call from the repair man telling me he will be late not be able to be here until 1:30. After calling up and complaining to about two people I am told either wait or reschedule.
Obviously my time does not matter, customer satisfaction is not a concern to SEARS and the fact that I have two inches of standing water in the bottom of my fridge isnt a problem.
Also each time I call the service for service I am told that I qualify under the lemon law, they send me to talk to someone else somplace else who tells me that I do NOT qualify for the lemon law. I guess that SEARS expects their refrigerators to only last 5 years. Funny that is not part of their advertising.
Karyn
Bothell, Washington
U.S.A.
We had more than a few service appointments where they come out and try a different fix each time and each time tell me that this will fix it.
I have had to take time from work unpaid to be here because they give you that window, ya know, between 8-12pm. I put in yet another call but because I cannot take time off I made it for Saturday 6/3 (called in for this appt last Saturday).
Here I sit at 11:45 with no word from the able bodied repair man. I call up the 1-800 number, weave my way through their voice mail and finally get a person. He will put in a call to repair man telling him I cannot wait all day, because unbelievable as it seems, I do have things to do.
I get a call from the repair man telling me he will be late not be able to be here until 1:30. After calling up and complaining to about two people I am told either wait or reschedule.
Obviously my time does not matter, customer satisfaction is not a concern to SEARS and the fact that I have two inches of standing water in the bottom of my fridge isnt a problem.
Also each time I call the service for service I am told that I qualify under the lemon law, they send me to talk to someone else somplace else who tells me that I do NOT qualify for the lemon law. I guess that SEARS expects their refrigerators to only last 5 years. Funny that is not part of their advertising.
Karyn
Bothell, Washington
U.S.A.
4 Updates & Rebuttals
Dianne
San Diego,California,
U.S.A.
Sears is awful
#2Consumer Comment
Sun, June 04, 2006
My Sears fridge (top of the line Elite) that I paid over $3000 for in 2001 has already had the condenser fan go out after 18 months, and then the motor went out 6 months after that. When the motor went out, Sears told me it would take 3 days before they could come out to fix it, so I called a local appliance repair to have it fixed the same day. All was well until 6 months ago when the handle popped off while I opened the door! The handle itself costs $40 to replace, and the trim that broke off with it above and below the handle is $37 for each piece. And you can't forget the $4.00 screws that you need to screw in the handle and the trim pieces! I thought I could save money by using the $5.00 coupon they sent me in the mail and go down to the local Sears parts store and purchase the handle there, since I called and they told me it was in stock. But gee golly, my handle wasn't black, it was grafite color, and that wasn't in stock, so I can't use the coupon. When the bill came to $140.00 (they have to charge $15 to ship it to your house) I gave them my Sears card to pay. But all of a sudden, my Sears charge card isn't good. I haven't used it in awhile, so why don't I just accept the Sears Master Card that they sent to me a few years ago. I don't want another Master Card. I was told if I wanted to use my Sears Card, I would have to re-apply for it. No matter, even though I've had the card for over 20 years, I won't be using it anymore, as I don't plan to purchase anything from their store again. Do they wonder why they are losing business??????
Karyn
Bothell,Washington,
U.S.A.
lemon law
#3Author of original report
Sun, June 04, 2006
I am not sure of the exact nature of the lemon law but I do know that after the first two or three repairs I was constantly told by the Customer Service rep I qualified for the lemon law they had and should be able to get my refrigerator replaced. Since I was told a few times I was not able I didnt investigate it fully. Also I made a mistke the fridge is only 6 years old, I was basing the age on when we moved in here but now remember we had a 24 year old fridge with us when we moved in. I guess everyone thinks that their situation is worse than others.
Leticia
Anytown,Other,
U.S.A.
I think that my mom would prefer the leaking.....
#4Consumer Comment
Sat, June 03, 2006
Her fridge (from Sears) is only 2 years old and for some reason even at the lowest setting freezes everything. They have replaced the motherboard 3 times already. And tht still has not fixed the problem. I think after 2 times they should have realized that it's not the computer in the fridge it's the fridge itself that is broken.
Robert
Rochester,New York,
U.S.A.
I have never heard
#5Consumer Comment
Sat, June 03, 2006
of a "lemon law" for appliance.. Karyn, can you quote the law to me? You fridge is 9 years old... the life expectancy is only between 10 and 15 years.. Its time to buy a new one.
