- Report: #1262416
Complaint Review: SEARS - Costa mesa California
Reported By:
Alexpelayo49 -
Santa Ana, California, USA
Submitted:
Updated:
-
Author Confirmed
Why?
SEARS
3333 bristol st. Costa mesa, 92626 California, USA
Phone:
7148502100
Web:
www.sears.com
Categories:
Business Rating:
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SEARS Sears Holdings, SEARS No honor, Valid coupon refused to disabled for no valid reason Costa mesa California
Today while at Sears, I purchased some clothes for my niece and nephew. As part of my "Rewards" for spending so much, I was given 5 coupons. One of the coupons was for %40 off footwear.
As a semi-disabled person (I refuse to give up and be called disabled) I was thrilled at the thought of getting some new footwear which I so badly need.
After reading my coupon and confirming with my sister, I decided on a pair of DIE-HARD brand boots that would help support my ankle....this took about 1 hour and a half because I was trying to find a brand that was not "Excluded" on my coupon, then the right size.
SEARS REFUSED TO HONOR THE COUPON THAT THEY GAVE ME JUST OVER AN HOUR EARLIER.
I spoke with multiple managers or leads including "Rosa" and "Ben" who both could not give me a clear answer. Ben stated that because the coupon said "Timberland Work Boot", that maybe ALL "Work boots" were included in the exclusion....still never a "fore sure" answer....
After spending 3 hours trying to resolve this, my body could no longer handle it and I had to "give up" without my boots. Ben told me my coupon was "useless" and I left with such high blood pressure I had to relax for an hour before leaving for fear that I may have a heart attack or stroke while driving.
I have no problem with the boots being excluded but THIS SHOULD HAVE BEEN CLEARLY STATED ON THE COUPON...I would NOT have wasted my health and time had I known that they would not honor their printed offers and commitments.
This is deceptive and should NOT be tolerated.
