Ryan R
Williamston,#2Consumer Comment
Sun, June 28, 2009
The same exact thing is happening to me right now with my Kenmore refridgerator. I'm currently in the "deal with customer service that doesn't understand your language and will hang up on you" phase. We now our one week appointment, which now seems a little suspicious since apparently a week is the magic number. Note to the previous rebuttal - Although you're obviously stealth marketing I'll just go ahead and point this out because you might report it to your supervisor. "We'll get to it when we get to it." isn't competent customer service and it sure isn't effective warranty service. The answer is, if you have unacceptable service queues on your sub-par products in multiple locations in multiple states, you contract MORE service providers.
Ashley
Springfield,#3Consumer Comment
Tue, May 26, 2009
is that sears took a week to fix your issue? I don't think that is unreasonable. The only problem you document is them getting your phone number wrong. They didn't rip you off, they fulfilled the warranty.