- Report: #466416
Complaint Review: Sears - Alexandria Virginia
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Sears
Sears.com Alexandria, Virginia, U.S.A.
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Sears never showed up Alexandria Virginia
I went online to the Sears website and made and appointment for my carpets to be cleaned. We received an email confirmation and also a confirmation via telephone. About two hours into the four-hour window the day they were to arrive and perform the work, I received a phone call stating they had my appt scheduled to be performed two days later. I told them that was incorrect. I was also told they had me down for air duct cleaning, not carpet cleaning. I told them that was incorrect as well. Then they asked if it would be okay for them to come out the next day instead. What choice did I have, really, since they definitely weren't going to make it out to me that day, as was scheduled.
So I agreed they could come the following day, and they provided me with a two-hour window this time. I waited for a phone call, nothing. I waited for somebody to show up, nothing. Sears is apparently doing well enough that it doesn't need my business, so it won't get it. I'll use Stanley Steemer instead.
Carla
Leesburg, Virginia
U.S.A.
So I agreed they could come the following day, and they provided me with a two-hour window this time. I waited for a phone call, nothing. I waited for somebody to show up, nothing. Sears is apparently doing well enough that it doesn't need my business, so it won't get it. I'll use Stanley Steemer instead.
Carla
Leesburg, Virginia
U.S.A.
1 Updates & Rebuttals
Searscares
Round Rock,Texas,
U.S.A.
Re: Sears never showed up Alexandria Virginia
#2UPDATE Employee
Tue, July 14, 2009
To C Leesburg, Va, My name is Brian and I am part of the Sears Cares escalations team and we definitely need to know more about this. I am very concerned by what I have read here. Please accept my apologies on behalf of Sears that this has caused you so much frustration. There is no excuse for the service to be rescheduled when you were not made aware, and we would like to look further into this situation. At your convenience, please contact my office at [email protected] so that we can see what we can do to address this. When you have a moment, please send an email. Please provide a contact phone number and the phone number the service was set up under (if different than the contact phone number) and we will call you directly. In addition, please provide the screen name (C Leesburg, Va) for reference to this issue and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares
