- Report: #1269885
Complaint Review: SEARS HOLDINGS LLC - Nationwide
Reported By:
JIM PALM SPRINGS -
PALM SPRINGS, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
SEARS HOLDINGS LLC
Nationwide, USA
Web:
www.sears.com
Categories:
Business Rating:
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SEARS HOLDINGS LLC SEARS ROEBUCK, SEARS washer and dryer set under warranty were not covered as a set - ended up with mixed matched set Palm Springs Nationwide
After buying the most expensive Washing Machine and Dryer from Sears in Palm Desert California and then purchasing the five year additional warranty, the washing machine went out and come to find had many issues that people had reported on line. No parts available however Sears held me hostage for over a month as they assued me they had received the parts from the manufacturer. They replaced the washing machine and would do nothing for the dryer except offer a 10% discount so I could buy another dryer if I wanted it to match. Minimizing the importance of a "matching set" and how trivial it was.
I purchased a matching set, paid an outrageous amount to get 5 year additional warranty for the set - only to find out that the "set" was not insured but "each" items was under a separate warranty.
I asked my 800+ Facebook friends and over 4,300 LinkedIn connections how they felt about a matching set and if my request of getting a matching set was unreasonable or not. NONE thought my request was out of line.
No more Sears and I am doing all I can to encourage everyone I know to buy from Lowe's appliances or anywhere else rather than go thru what I was dealt from Sears. I have been a loyal customer since 1972 and no more!
James Rider - Palm Springs
