- Report: #976846
Complaint Review: sears and LG - jefferson valley New York
Reported By:
donna -
mahopac, New York, United States of America
Submitted:
Updated:
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Author Confirmed
Why?
sears and LG
sears.com jefferson valley, 10598 New York, United States of America
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sears and LG recall ripoff jefferson valley, New York
I received a postcard informing me of a Kenmore dehumidifier recall. I was told to remove the model and serial # and cut the cord. I was told I would receive a $80.00 check or gift card and a $25.00 coupon to purchase a new dehumidifier. The problem is I paid over $225.00 for my unit. This product was recalled because it was a fire hazard. I am very upset how Sears is handling this recall. It's unfair to expect a customer to pay additional cost to replace a recalled unit . I cannot afford at this time just before Christmas to spend extra money on a product I shouldn't be responsible for. Sears and LG should replace every recalled dehumidifier. I'm very concerned I may develop mold in my home because of this issue. The fact that Sears and LG show no remorse or acknowledge empathy at all. In fact, I went to the store where I purchased the unit and the store manager was not helpful and very rude. At this point I plan to close my Sears account and never purchasing from Sears or LG again.
1 Updates & Rebuttals
coast
USAquestion
#2Consumer Comment
Sun, December 02, 2012
When did you purchase the dehumidifier?
