Scarritt Sr. ran the whole show as all of his henchmen stood mute. Bottom line is that they offered to pay $200 of the $1,800 cost to repair the transmission. The whole amount should have been covered by the warranty.
When I refused the offer, Scarritt, Sr. said they would buy the car back but that it was a "onetime offer" and I had to leave the car with them at that time - Saturday evening. I asked him if I could get back with him on Monday so that I could consult my attorney.
His rude answer was "the offer is off."
The transmission problem was fixed at my expense by a reputable
business. from Scarritt Sr. down to the salesperson were very
discourteous from the day I purchased the car -- they went from
white hats to black hats as soon as the sold the car. They failed to live up to written and verbal agreements. They are the worst company with whom I have had the misfortune of dealing.
Basically, they are the most rude, non-caring car dealership I've ever had the misfortune to deal with. Where 's the Customer Service they promised
The Relentless Pursuit of Perfection!???
I definitely could not and will not recommend them to anyone.
South Pasadena, Fla
On June 19, 1999, I purchased a 1994 Lincoln Mark VIII from
Scarritt Motors in St. Petersburg, Florida. I was happy with the
price and treated respectfully. When I filled out the paperwork
with the salesman, we agreed that I could check the box on the
"warranty" paper for "full" service for 2 months or 2,000 miles.
I did this in front of a witness. The other option was for a
"Limited Warranty" which I did not want. The next step after the initial paperwork with the salesman was to finalize the paperwork, etc. with their Business Manager. Like some dealers do, he pushed one piece of paper after another under my nose. Quite honestly, I did not check each page. The printed page on the warranty, I determined later, stated that I was getting a Limited Warranty rather than the FULL WARRANTY that I had agreed to with the salesperson. Within the warranty period, there was three problems with the car:
1. The cruise control did not work; and,
2. The flasher lights did not work (we had these fixed on
our own since the car was out of state when the problem
was found); and,
3. After approximately 1,000 miles, the air conditioner did
not function (again the car was out of town when this
The problems were reported to Scarritt representatives, however,
well within what should have been the "Full Warranty" period. They told me not to worry and that they would take care of them when the car returned to St. Petersburg. I talked with three people about this.
When the car returned, it was taken to Scarritt for needed repairs.
Rather than repairing the car, they said it would cost $1,500 to
repair the two remaining problems. They said the warranty did not apply. They also told me that the air conditioner problem was the most expensive in that it required a new condenser (not true).
After many discussions, Scarritt said they would buy the car back
for exactly what I paid for it including, tax, title, etc. This
definitely raised a RED FLAG in my mind. They never mentioned that they had actually sold the car to me for less than wholesale.
Basically they wanted the car back, in my opinion, so they could
sell it for considerably more.
The air conditioner problem was fixed, at my expense, for $60. All it required was freeon. There was nothing wrong with the condenser as they told me. The cruise control remains unfixed.
I will admit that their personnel are courteous. But the sad fact is that they did not live up to their agreement with me when I purchased the car.
Knowing I had a good deal, price wise, on the car, there was no way I was going to sell it back to them.
I contemplated a lawsuit but due to the fact that I have a serious heart problem, I decided against that course of action.
Suffice to say that I cannot and will not recommend Scarrit Motors to anyone.
Ronald G. Emery
S. Pasadena, FL