- Report: #849187
Complaint Review: Santander Consumer USA Inc. - Dallas Texas
Reported By:
BlackBelt -
Houston, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Santander Consumer USA Inc.
1010 W. Mockingbird Ln, Ste 100 Dallas, 77095 Texas, United States of America
Phone:
Web:
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Santander Consumer USA Inc. Payoff balance error? Dallas, Texas
On or around February 16, 2012 I contacted Santander's customer help line to determine the payoff balance for my auto loan as of February 29, 2012. When I received the amount from the automated system, I was surprised that the amount was higher than expected. So, I used the option to speak with an account representative. The account representative confirmed the payoff amount.
On February 24, 2012 I paid the balance due as quoted by Santander's system and by their account representative. On February 27, 2012, Santander sent me a letter saying I owed an additional amount.
When this loan was owned by CitiFinancial I was able to use an amortization table and tie, to the penny, with my CitiFinancial statements. Since the loan was purchased by Santander, I was never able to tie between the amortization table and the Santander statements. I was never able to get a satisfactory answer for the differences, since the majority of the account representatives are not accountants. In addition, I notice several payments that were applied to my account 1 - 2 days after the payment was electronically withdrawn from my bank account.
I am now putting up a fight on the additional amount Santander says I owe. While the amount is small and I would probably save the heartache by paying it, I am REALLY tired of Santander billing and payment application errors.
On February 24, 2012 I paid the balance due as quoted by Santander's system and by their account representative. On February 27, 2012, Santander sent me a letter saying I owed an additional amount.
When this loan was owned by CitiFinancial I was able to use an amortization table and tie, to the penny, with my CitiFinancial statements. Since the loan was purchased by Santander, I was never able to tie between the amortization table and the Santander statements. I was never able to get a satisfactory answer for the differences, since the majority of the account representatives are not accountants. In addition, I notice several payments that were applied to my account 1 - 2 days after the payment was electronically withdrawn from my bank account.
I am now putting up a fight on the additional amount Santander says I owe. While the amount is small and I would probably save the heartache by paying it, I am REALLY tired of Santander billing and payment application errors.
