- Report: #1449943
Complaint Review: SAMSUNG - CARLSTADT NJ
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SAMSUNG
49 COMMERCE ROAD CARLSTADT, 07072 NJ, United States
Phone:
2016729501
Web:
WWW.SAMSUNG.COM/SUPPORT WWW.TOTALTS.COM
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SAMSUNG TOTAL TECH SOLUTIONS Samsung & Total Tech Solutions Warranty Service SCAM CARLSTADT NJ
We have a Samsung Refrigerator still under warranty that stopped working in 3 ways. Called Samsung Support, started a trouble ticket. FIVE DAYS later had a Samsung certified repair company dispatched by Total Tech Solutions, contact us and show up to conduct repairs. They assessed situation, told us the repairs were under warranty but they didn't have the parts on their truck. Dishonset.
The repair service was from South New Jersey and they didn't want to come back, so they transferred our repair ticket back to Samsung. The second company Samsung gave us had nothing but a cell phone number with VM full for three days, and 1.5 Star Rating on Google Reviews. I had to call Samsung to get through to the repair company. I spoke with the owner who says he never received ticket from Samsung and he would get back to me. Have zero faith he will ever call me back. It is now TWELVE DAYS since our refrigerator stopped working, and we have now lost $250+ in groceries.
Pathetic. Dishonest. Dysfunctional. Samsung doesn't care and they still have not repaired our refrigerator.
1 Updates & Rebuttals
Todd
Boynton Beach,Florida,
United States
UNBELIEVABLE STILL NOT FIXED July 6--16 DAYS NO REFRIGERATOR
#2Author of original report
Fri, July 06, 2018
Samsung routed my ticket to "another service center" which in fact was the original service center. I have now waited 16 days with no refrigerator repair. Samsung now says they have routed my ticket to another authorized service center (4th one since June 20). UNBELIEVABLE dysfunction. And consumer can do nothing but call into 800 number call center in the middle of Phillipines or wherever and then wait. Infuriating. Home Service Network is the other name of Total Tech Solutions. Home Service Network refuses to do the work because they don't have "a certified freon technician."
