- Report: #995030
Complaint Review: Samsung Electronics America - Plano Texas
Reported By:
IndySouth -
Indianapolis, Indiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Samsung Electronics America
2901 Summit Av. Suite 100 Plano, 75074 Texas, United States of America
Phone:
888-987-4357
Web:
www.samsung.com
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Samsung Electronics America Denied Warranty Claim Plano, Texas
My
7 month old Samsung Infuse Model SGH-I997 mobile phone started turning
itself off after being attached to the charger and/or the computer.
Once the plug was removed the phone would either power up on its own or I
would have to turn the unit back on. The purchase date was May 28,
2012 through Amazon.com.
On January 3, 2013, I contacted Samsung customer service and sent the phone in for repair under repair ticket number 4117532029.
Samsung denied
my warranty claim. Samsung claimed the phone suffered corrosion damage
due to exposure to moisture. This claim was untrue since the phone has
not been subjected to any moisture other than the humidity of the
atmosphere.
The phone operates fine other than the charging
problem. I just change batteries to continue use. I purchased a spare
battery and a stand alone battery charger.
If the phone had true water damage then it would not operate at all.
I'm
disappointed to find there is no appeal process to contest this
decision by Samsung. It seems Samsung pays a guy in Texas to say all
the phones have moisture problems to same millions of dollars in
repairs.
Any moisture problem is actually caused by a design flaw from the manufacturer.
If this connection bay/port is subject to moisture damage from only exposure to the atmosphere then Samsung
should have protected the bay/port in the design of the phone by having a rubber cover or door like many other phones.
The
phone cost $300.00. That money is now wasted on a worthless phone
since Samsung has refused to honor their warranty and has designed a
defective phone from the start.
Samsung has made a false claim about moisture issues to avoid their responsibility. Buyer beware. Avoid Samsung
products. You will not be treated fairly
1 Updates & Rebuttals
Tyg
Nevada,consumer...
#2General Comment
Sat, May 11, 2013
I understand how having issues with a cellphone can cause a lot of stress for a individual. I feel however that a little information will go a long ways. The "water damage" indicater is simply a piece of litmis paper. Thats all it is. Now this paper can be activated any number of ways. direct water will activate it. But it can also be activated by steam or a heavier then normal humidity. Now for the litmis paper to react to steam or humidity it has to be around those for awhile. its a gradual process with the paper changing color due to the amount of moisture exposure.
Unfortuntly, the tech who examined your phone found that the litmis paper had been activated. That poor technician has only what they can see in front of them. If the litmis paper is activated and corosion shows up in the phone, thats what the tech has to go by. The technician thenselves are not sitting there pouring water over your phone in order to determine if its fixable or not.
In the future a solution for you would be to keep your phone out of the bathroom/kitchen/hottub if there is a lot of steam. Then also try and find a nice solid case to put it in. Its a good idea and it helps to protect your phone from damages. A case will also help by putting another barrier between the enviroment and the phone. I can understand how not knowing this information can cause issues, but forewarned is forearmed. Samsung makes a great phone, its how WE use it that ends up causing problems for ourselves.
