- Report: #1351111
Complaint Review: Samsung Electronics America Inc. - Nationwide
Reported By:
InVirginiaRho -
Fairfax, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Samsung Electronics America Inc.
Nationwide, USA
Phone:
866-264-5636
Web:
www.samsung.com
Categories:
Business Rating:
(0)
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Samsung Electronics America Inc. Samsung Washing Machines Samsung Dryers Selling Faulty Washers and Dryers Ridgefield Park New Jersey
Absolute disaster.
Washer- From day one this thing has made a high volume squeak on spin cycle. Additionally, received the notice of recall. Samsung works with Sears and let me tell you- Sears and Samsung repair services cannot keep an appointment. On the first scheduled visit they blocked a four hour window, I had to take half the day off work and NO SHOW. They "apologized" and then rescheduled another four hour window in which, go figure, they DIDN'T SHOW! I lost a whole day of work in total and had to use personal leave. I called them, they said they would compensate me for the loss, "no worries" they said. The facts are, they did NOT compensate me and tried to reschedule again, but could not guarantee that the technician would show within the time allotted- "we are just so busy right now." I told them I needed more than their $376 rebate if I bought a new machine,,, oh because, the machine costs $800+. I am going to take them to small claims court for lost time (well documented) and the cost of a new machine.
Matching Dryer- After having this thing for 1.5 years, the dryer stopped warming. I had to pay to have someone come out and fix it and now it is drying clothes,,, but is making a god awful sound. You/I cannot win with Samsung. This too will go into the small claims court complaint--- as there is proof that thousands of people have been having issues with both the washers and dryers. There is enough proof to claim that Samsung is building faulty washers and dryers... Will continue to update you all on this mess.
