- Report: #1336667
Complaint Review: Samsung Appliance - Arlington New Jersey
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Samsung Appliance
400 Valley rd, suite 201 Arlington, 07956 New Jersey, USA
Phone:
8007267864
Web:
www.samsung.com
Categories:
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Samsung Appliance aka Samsung Electronics America, Inc Beautiful crap Arlington New Jersey
Very disgusted. I spent a lot of money on this product, a beautiful French door refridgerater, and have had nothing but problems. Three house calls in 6 years only to be told on the last one that my beautiful fridge froze up and has a seal system leak and needs an evaporator and cover which will cost $854. This is insane, then he says it's just usually more cost effective to buy new because these fridges last 6 to ten years!!!! The fridge I replaced this with was green if that tells you how old it was and just started to have problems. Ok I get it if a 30 year old fridge stops working but 6 years?!?! That is unacceptable. I first called Samsung who made an appointment for me within 2 days business days which meant four actual days with the refrigerator that wasn't working. When I called on the 4th day to the repair person they said they didn't have the appointment got upset which they then told me to call Samsung ask them why they lied to me extremely unprofessional. I decided against using them because of their horrific attitude and unprofessional behavior, but still used an authorized repair company. At this point I'm not sure if that was a ploy on the part of the repair company and Samsung to dissuade people from using them so that they would not be responsible. Whatever the problem is between Samsung the repair people, I am sick of it this is 3 times in 6 years that is unacceptable for something that cost so much money! I want my money back for this purchase or fix my fridge!
