Complaint Review: Saferwholesale.com - Joliet Illinois

 On 5/6/2014, my wife ordered a RCI-22, 22 Foot Fully Loaded Pontoon boat, as a gift for my 20 year retirement from the United States Marine Corps. It was a great deal! She was very excited! With a delivery date of 8 weeks, we would be able to take the boat and family out... on a couple of trips before the cold started rolling in.

However, 7/21/2014 we found out through our sales rep that the design we wanted would not be available for another 8 weeks or so and offered us a "Newer" model. We expressed our concerns about the newer pontoon being a RCI-21, (turns out to be a 21 Foot Boat), not fully loaded and were assured via email that it was the "Same boat just with a different configuration. The included features are: Bimini Top, Navigation Lights, Captain Chair with Flip-Up Arm Rests. Optional features include: Power Stereo w/ Speakers for 499.99. Your total refund for the difference of the boat will be $1963.00." My wife chose the Stereo so expected refund would be $1463.01 (still have not received this) (and no, there is no record with our bank "NFCU" that shows any deposit attempt).

Now the date is 10/20/2014, after hearing NOTHING from the company, we wrote another email expressing our anger at not only the lack of communication (regardless of what they wish you to think), but also the infinite extensions that were obviously taking place. We filed with the BBB and FTC and advised the company that we wanted our money returned and did not care to receive the boat that we had been waiting on since May 2014. By the way do not bother with the BBB ... the company never returned any attempts at communication by the BBB which translates to a lower rating submission and nothing that really helps you as the customer. Then comes the email response stating that, "Unfortunately, as a wholesale company we do not allow returns or cancellations." and "Once a deal has been brokered it is final." hmmm...

**Please be careful if you still choose to shop at this site and read everything before agreeing to anything!**

Now lets roll to a call made Jan 2015 with a gentlemen at sales that states, "If we (my wife and I) were not so wishy, washy about the sale, we would have the boat already." (you know who you are) .... interesting ... I was under the impression that "Once a deal has been brokered it is final." Not only that, so how many changes have to be made and exactly how long is TOO long to be waiting for a $16,000.00 product before a customer is "allowed" to get frustrated TO THE POINT of not even having the taste for the product that he/she was so excited about half a year earlier?

Fast forward now to 1/19/2015 and we receive the boat. It did NOT include:

1. Battery

2. Gauges

3. Jack for trailer

4. the extra foot of boat that we were informed we were getting.

It did have:

1. Stereo

2. Detached outboard motor

And we have still received $0.00 of that refund.

Again, we have no control over where you wish to shop. All we can do is share our experiences (good or bad). Unfortunately, nothing but bad here.

Good thing we have folks out there that fight over seas to ensure the freedom of treating others like dirt is always a choice.

Your move Customer Service! Hear from you in say ... 8 weeks?