Complaint Review: saferwholesale - Joliet Illinois

I contacted safer whole sale it was in reference to a buggy or go kart they supposedly had there. The Fully Loaded Shaft Driven 250cc Power Buggy.  They said they had plenty of that model in stock even though it was no longer being made by BMS and that I could put it on lay away for as long as I wanted. Just that if I ever wanted to get a refund I would have to get it in store credit.

 So the sales man I was talking to was Alex, I told him that he was high on his asking price (I even pointed out to him when we were on the phone that if he looked further down the page the Power Buggy was on it was showing a much lower price being advertised than what was at the top of the page, he saw it said it was out dated and quickly even while I was still on the phone with him they changed that price there too) and asked him to come down on the price he did come down from like 4,500ish to 4,200 I told him that was a bit high because most places when they did have the buggy in stock were asking about a 1,000 less but thats as far as he could come down he said. So I gave him my bank's routing number and check number for 200 dollars to put it on lay away.

 Soon after I found out from other buggy sights and stores that saferwholesale.com had a LOT of bad reviews and customer rating's and feed back and was adviced to look them up. So I did, I was horified to see horor story after horor story of people being ripped off by this company, damaged merchandise, late merchandise, non running vehicles the list goes on and on, and I was into them for over 4,000 dollars now.

 I called and asked them about the reviews but they always had excuses and just would try to explain them all away. I asked why they didn't take PayPal and they couldn't tell me. I asked how they had this vehicle and nobody else did they didn't know and couldn't tell me how many they had in stock, at this point I was getting very worried. 

 I then measured the dimensions of the entry way to my shed in which I planned to store the buggy, the buggy is 72" wide and so is my door entrance, I then also realised that the Power Buggy I was buying was being discontinued because BMS was replacing it with the 400cc BMS Sand Sniper a vehicle that you could get for on average 4,600ish dollars. I realized that they were far to high on what they were selling the Power Buggy to me for and to be honest I was scared to send them anymore money for fear I wouldn't get what I had ordered and that the more I paid into them the deeper the hole was I was in with them. And the better the chance I was going to really lose a LOT of money on the whole deal. So I wanted OUT!

 I called them and tried to explain all of this but they would always interupt me, cut me off, put me on hold, and then told me that they wouldn't do refunds just store credit. So I reluctantly decided to go head and use my store credit to buy one of their laptops and resale it and try to get my money back that way. I was then informed that most of their advertised laptops were out of stock, had inflated shipping, and wouldn't be delivered for up to four weeks! Then when I said I was wanting to use my "store credit" to get the lap top they said I had to wait and call the next day to talk to Camran.

 So I called this morning tried explaining everything to him and how I just wanted a refund. He continually interupted me, put me on hold etc. He then came back on the phone and informed me that in order to get my "in store credit" I had to buy an item that was equal or greater in cost to what I had originally tried to purchase. He said I was told that when I first ordered the item and even got an email saying that. And I told him that I never got the email and every time I called his salesmen would have a different story or tell me something totally different. So in other words he is saying I have to buy something that cost over 4,000 dollars! Just to try and get my 200 back!..... and NOW I understand why they get all the bad reviews and ratings they were getting. I just really want my money back and to be done with these people. :-(