Complaint Review: Safeguard Locksmiths -

Avoid at all possible ways from doing any business with Safeguard Locksmiths, Safeguard Safes and Vaults, Safeguard Group, Safeguard Security Specialists, and their countless copies they have made due to people catching them out on their scams.

My sister in law needed their services to change a lock on a really hot day recently in an emergency. They really saw her coming and took full advantage of her. She was charged approximately 300% because a) she was female, and b) anothr 300% because it was after 5pm.

I am her brother in law. When I found out I could not believe their charges. To replace a lock cost almost as much as installing that portion of the house. I strongly advise that you call around before ringing up some dodgy company like Safeguard Locksmiths. They are thieves, scammers, and drug addicts. That is not where it ends. Not only did she pay with her brand new credit card, one month later she finds out on her bill that her 'brand new card' that nobody else could possibly have known about has been used to fund "Strata and Real estate materials" for development equipment to the value of $20,000 overseas. She has never bought anything in the US. This is supposed to be a North Melbourne, Australian Company.

When she confronted the manager Wayne Drinkwater (who really couldn't care less about customer service) he told her to "GET OUT OF THE PREMISES" and insinuated that my sister in law had a "mental problem". At the time another man jumped in and tried to see what was going on. His name was Mark. He did nothing to help the problem, in fact the reverse. Granted she was angry and wanted answers, as any other customer would have expected, but that is no reason for Mark Drinkwater to physically attack a woman by force and throw her out on the ground. That is criminal.

When I found out, I wanted to knock the puny little dweeb's face out, but we both thought we would do it properly and talk to the police. However, when we were preparing the information we looked them up and found out that they had a security license registered with the Victoria police, so obviously there was no point pursuing a complaint with the police as they were down their pants and judging by the news recently I doubt we would get to even make a statement. I wish we had taken camera footage of the incident. It would be all over YouTube now to show what heartless people these are, and that they should not be in the industry whatsoever.

We now know about their business practices from reading reviews and talking to others in the area. They are known for doing more work than needed or asked. We found one guy who had 6 locks changed when there was only a need to change one. He placed negative feedback online and was threatened with a law suit and was forced to take it down. It was in relation to the settlement of his property.

That's not the best of it! Never trust a company who comes out and gives a 'quote', especially when they smell like they have been smoking marijuana! My sister in law works as a drug awareness counsellor and swears 100% that the person that came out was under the influence of some sort of illicit substance. Further the guy who grabbed her when she went to complain literally went into a rage when she brought that topic up in the store.

I guess it must have hit close to home. The take away from all this is that if you ever are confronted with a locksmith that gives you a bad feeling (or smell), RUN AWAY - Safeguard Group, Safeguard Locksmiths, Safeguard Safes, or whatever they want to call themselves are thieving Scum.

I Do Not Recommend Anyone Go there In North Melbourne, or This Universe. Avoid safeguardsafes.com.au, safeguardlocksmiths.com.au, safeguardgroup.com.au, 

northmelbournelocksmiths.com.au, williamstownlocksmiths.com.au, seddonlocksmith.com.au,  elwoodlocksmiths.com.au,  glenroylocksmiths.com.au, locksmithswindsor.com.au,  prestonlocksmiths.com.au,  essendonlocksmiths.com.au  spotswoodlocksmith.com.au  safeguardlocksmiths.com.au,  balaclavalocksmiths.com.au,  southyarralocksmiths.com.au, albertparklocksmiths.com.au,  northfitzroylocksmith.com.au,  eastbrunswicklocksmith.com.au or any site that they try to scam you with by putting a suburb on and then use the 1300 764 971 and the SafeGuard or "Safe Guard" Security.

Don't trust drug addicts, women beaters, and credit card scammers, or people who cannot be honest with quotes.