- Report: #1433007
Complaint Review: Safe Link - Melrose Florida
Reported By:
Kathy -
Robbins, Tennessee, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Safe Link
9700 NW112 ave Melrose, 33178 Florida, United States
Phone:
100-3781684
Web:
www.safelink.com
Categories:
Business Rating:
(0)
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Safe Link Trac Phone purchasing time for phone and they charge credit card but refuse to give service Melrose Florida
Two months in a row I have purchased online phone time from safelink/trac phone and they have received extra money. I have a concern that others may not be aware of what they ae doing. Last month I purchased a monthly cardfor 17.78. A flag popped up saying it did not accept my card to use another form of payment. I did so and it popped up again even tho I used my debt card th second time. I then checked and found they had charged both my cred and debit card. And the phone still didn't work. I called them afte rabout 2 hours the yadmitted they received 2 payments and would refund my in 10 days on one of the accounts. When I told them to refund my debit, they said it was their choice which one. In the end they refunded the credit card, even tho I entered it first and was the first payment they received.
After another couple hours we finally got them to add the time on the phone. Then this month the same thing happened when buying time online. Thi time I just kept using the same card but phone didnt work. Once again checked online and my credit card was billed for 17.78 from trac phone but it did not add minutes. Due to me trying several times, the card declined all except the first transaction. I then called them and they said my card was declined, I explained to them but it didn't help. After about 3 hours and 3 phone calls, at 11:30 p.m. the representative said he seen the problem, power phone down wait 15 min and it would work. still didn't. Started calling first thing today (March 7, 2018).
They kept saying card was declined they didnt receive payment, I had already contacted my banking service and they confirmed that payment was accepted and charged to my account. I told them about the 11:30 call the night befoer but they acted like i was lying to them. In the end, they refused to provide me service and I had to file a dispute with my banking provider to get my money refunded. two months in a row they have kept my money and I had to wait to get refunded. I have told them both times something is wrong with online system chargifor a service that it is saying it can not complete. They were very rude and admitted that they seen I was refunded last month but stll refuse to give me my service I paid for.
