• Report:  #3802

Complaint Review: Ryan's Transmission - Lake Forest California

Reported By:

Ryan's Transmission
20622 Pascal Way #A Lake Forest, 92630 California, U.S.A.
(949) 770-6888
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After ordering and installing a shifter bracket to replace a broken one I noticed that although it fit, it placed the shifter too close to my leg and needed to be shortened. NOTE: It took me 30 minutes to replace.

The Job: Shorten a shifter mounting bracket. Entails removing approximately 1" section of 3/8 inch thick steel from bracket and rewelding, then reinstall and adjust linkage. NOTE: TRANSMISSION DOESN'T NEED TO BE DROPPED. Bracket and linkage can easily be accessed through tunnel cover which I had already removed.

Friday: Mike (the owner of Ryan's Transmission) suggested that I drop off my truck Monday so he could get started.

Monday: After dropping off at 10:00am I return at 4:45pm to pick up my car. Mike told me that he forgot to check his box and never realized that i dropped off my truck even though I had talked to two employees, filled out paperwork and gave them my keys.

Tuesday: 4:00pm I called to let them know I was coming to pick it up. They said "not ready, come tomorrow". I questioned why what I had estimated to be a three hour job at most was taking so long. After placing me on hold four times they still had no explanation (Mike was not around). The discussion got heated, they would not give me Mike's cell number so I could find out what was going on so I hung up and drove down there. When I arrived I asked if Mike was there "No". I told them they had already had my truck two days and three was out of the question. I told them I wanted my truck, my keys, my parts, and that would pay for the work that was done. This began a heated arguement 30min later they finally complied, however as a final F U to me they charged me for 5hrs labor at $68 an hour... for an incomplete job that should have taken 2hrs at $45 an hour.

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