Mike Bielat
West Seneca,#2General Comment
Tue, September 03, 2013
We had our dream house built by Ryan Homes here in West Seneca, NY 2.5 years ago.
Since then we have had nothing but issues. Their drywall work is sub-par at best. When they came to fix it for the second (or third ) time, they did some combo of cheap contractor drywall paste and paint that caused something called "paint odor phenomina." It apparently happens in 1 our of 100,000 houses or something like that. We couldnt keep our windows open because if the house got hotter than 75 degrees we would get the smell of sulfur come in. With enough complaining they finally got off their butts and re-primed the entire house and re-painted it all. The pantry closet is one room they didnt touch because I can still smell it.
Cabinets had scratches on them from installation.
They felt caulk would be a great way to keep our dishwasher mounted to our granite instead of the proper brace.
El-cheapo appliances that are horrible and don't work.
Horrible laminate job. Even worse patch up job to fix the lifting laminate.
Crooked wall going up the stairs.
Carpet had a blatent seam of different looking colors in our one room. Not bad except for it took up a 1/3 strip in our bonus room.
They left random screws and whatnot mounted on our house from who knows what.
We now just found mold forming in our basement. Not surprised since the foundation down there chips and cracks off. I am counting two cracks downstairs, one has mold growing around it while the other just started leaking.
Seriously going to get a lawyer involved.
Ronald
Glen Allen,#3General Comment
Sun, April 24, 2011
I've been hearing stories just like this for near 15 years. Someone recently told me they heard Ryan Homes was cleaning up their act, to stop these sort of stories. They're only trying to get complaints removed or pushed out of sight, not changing anything else. Also showing a lot of stats to belittle victims.
Ryan Homes business model hasn't changed since the 90s. Low bid subs and discount warehouse fixtures and parts will still be how things are built. Even great site managers can't eliminate all the
consequences of that.
Often it doesn't cause disastrous results, and non-victims will think you have a problem, and Ryan Homes will tell people you're just a bad customer, nothing is their fault. Class action almost never happens. Legal action is rare, and ends in non-disclosure, so there's no records.
Even when things go okay, there's often still bad HVAC and erratic temperatures in various rooms, cheap window issues, and premature, sometimes costly breakdowns of some major bottom of the line appliances that are used. Things are designed only to get you through the first warranty year.
This is where their profits come from. Their company is loved on Wall Street, and their stock is held by large institutions to control price fluctuations. They have the highest compensated CEO (Paul Saville) in the entire industry now. They still have to trample on the little people (their customers) to make an extra buck sometimes. Guess that's why they call it filthy rich.