Complaint Review: Ryan Homes - NVR Mortgage - Internet

Ryan Homes driveway issues not resolved!

Some things to think about before you build a Ryan Home....yes, they're inexpensive....but as my 85 year old father still says to this day... "You get what you pay for! " In this case it's true....

I've noticed in their model...They had a "name brand" furnace in their basement...my neighbors and myself have "generic" models in our homes....They claim, in order to keep the cost of their homes as low as they are, they purchase from different suppliers to get the best deal...This example was also noticed with their toilets and a pedestal sink....In the model they showed Crane brand toilets, they tried to install Mansfield toilets and a pedestal sink in my home, which is a lesser grade product...I refused to allow the Mansfield product to be installed...they then installed the Crane brand after they gave me a hard time...They'll show you one thing in a model, then give you something else in your home! Watch out!!!.......

Bad ventilation system concerning the heating and cooling of various rooms.....Some rooms are hot....some are freezing...especially on the second floor....All of my neighbors also complained about this problem.....

When they were building the house, I noticed they will not put anything that is unnecessary into the construction

of the house....If it meets "code", that's where they stop...I wanted "Tyvek" house wrap installed on the outside of my home, I was even willing to pay extra for the product....They refused to install it stating it wasn't required by code in our area...

My basement leaked, along with half the other Ryan Homes in our section of the development.... the development is Stonebridge Creek, which is located in Avon, Ohio....the is a development where Ryan Homes moved into when the housing market went South, to offer an inferior product, at a greatly reduced cost compared to the other homes in the neighborhood....If you do build with Ryan Homes, expect to deal with the problems, and a million excuses why you shouldn't be concerned and never have the issues resolved in the long run...

Which leads me to my biggest issue.....My Ryan Home driveway was discolored a blackish gray from an incorrect mixture of calcium when it was poured....a six inch "bubble" resulted at the end of the driveway along with chipping on the surface in various areas about the size of a quarter, this occurred in about thirty different areas....You could hear and feel the difference in hardness between the correctly poured light colored areas of concrete, and the dark gray areas by scratching a piece of metal along the surface..After having various Ryan Managers out to assess the complaint....they said they won't replace the driveway....Pick up the Ryan Home Home Owners Booklet, which is a blue booklet....It covers every imaginable situation or problem that may occur to a home , it states they will make repairs at their "discretion" for about 70 percent of the issues that are in the booklet...Which means, they will come up with a million reasons why its not their fault, then, they won't fix the problem....That's how they cover their butt!

You may be tempted by the price, attractive sales reps., and special offers to lure you in.....Do your homework...talk to Ryan homeowners.....Remember my experience...Then go to plan "B".....Build with someone other than Ryan Homes...