- Report: #421364
Complaint Review: RYAN HOMES / NVR Inc - Reston Virginia
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RYAN HOMES / NVR Inc
Plaza America Tower 11700, Suite 500 Reston, 20155 Virginia, U.S.A.
Phone:
703-956-4000
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RYAN HOMES / NVR Inc Offered $65,000 in incentives, honored only $25,000 at signing Reston Virginia
We agreed to purchase a Ryan Home in March of 2006, based on the fact that the builder offered $55,000 in buyer incentives. All of the good faith estimates indicated this offer, as did the initial contract that we put down $10,800 of good faith monies on. They offered us $65,000O in incentives on March 12, 2006, so we had no reason to believe that they would not honor their promise.
On March 16, I was called into the sales office on short notice to sign a purchase agreement. I rushed from work and wanted to read through the agreement with Katie. She stated that she had another appointment, so rushed through the contract. It appeared correct, but when I got down to page 4, I noticed that she had marked through the initial $616,015 and put in $640,014. I immediately gravitated to that error of which she stated "that is just if you decide not to go with our lender, NVR". I moved on through the docs, and left.
What we later realized, in September 06, after trying figure out how we went from $585,000 to the $644,000, and that there was a $30,000 / $40,000 dollar difference/increase in the contract that we could not account for. NVR sold our loan to Countrywide within days of our purchase. When we called NVR in September 07 to discuss, page 4 of the initial agreement, which indicated $25,000 in incentives instead of the $55,000 they initially promised, and was told that they no longer service the loan so it is not their responsibility. That was a $30,000 mistake that they did not honor, although we used Ryan Homes preferred lender, NVR.
We tried to contact our Ryan Homes salesperson, to discuss, and to give her a chance to rectify, and were told that she was no longer with the company. She had made several crucial mistakes during the contract process (placing us next to an exact model, and asking us to change our home front and features, she forwarded the wrong information to our NVR loan officer on several occasions, she failed to send our home owner's association guidelines book (sent it 20 days after we signed our contract, but promised it that day, wrote the wrong appliance package on contract...I could go on).
We are currently filing a complaint with HUD to assess our course of action. We believe that they did the old 'bait and switch' on us and do not wish to honor a promise they stated in writing. We have all of the documents as evidence of this infraction. We have been trying to resolve this for more than two year now, and have been shuffled around and ignored just as long.
-M-
Gainesville, Virginia
U.S.A.
On March 16, I was called into the sales office on short notice to sign a purchase agreement. I rushed from work and wanted to read through the agreement with Katie. She stated that she had another appointment, so rushed through the contract. It appeared correct, but when I got down to page 4, I noticed that she had marked through the initial $616,015 and put in $640,014. I immediately gravitated to that error of which she stated "that is just if you decide not to go with our lender, NVR". I moved on through the docs, and left.
What we later realized, in September 06, after trying figure out how we went from $585,000 to the $644,000, and that there was a $30,000 / $40,000 dollar difference/increase in the contract that we could not account for. NVR sold our loan to Countrywide within days of our purchase. When we called NVR in September 07 to discuss, page 4 of the initial agreement, which indicated $25,000 in incentives instead of the $55,000 they initially promised, and was told that they no longer service the loan so it is not their responsibility. That was a $30,000 mistake that they did not honor, although we used Ryan Homes preferred lender, NVR.
We tried to contact our Ryan Homes salesperson, to discuss, and to give her a chance to rectify, and were told that she was no longer with the company. She had made several crucial mistakes during the contract process (placing us next to an exact model, and asking us to change our home front and features, she forwarded the wrong information to our NVR loan officer on several occasions, she failed to send our home owner's association guidelines book (sent it 20 days after we signed our contract, but promised it that day, wrote the wrong appliance package on contract...I could go on).
We are currently filing a complaint with HUD to assess our course of action. We believe that they did the old 'bait and switch' on us and do not wish to honor a promise they stated in writing. We have all of the documents as evidence of this infraction. We have been trying to resolve this for more than two year now, and have been shuffled around and ignored just as long.
-M-
Gainesville, Virginia
U.S.A.
2 Updates & Rebuttals
Ronald
Glen Allen,Virginia,
U.S.A.
New information
#2Consumer Suggestion
Mon, May 04, 2009
I've heard of many of these Ryan Homes /NVR Mortgage tie-in rip-offs. NVR Mortgage and Ryan Homes are tie-in companies under NVR inc. NVR inc boosts its profit for shareholders by doing the tie-ins, which in itself isn't illegal. If the dozens of stories like this one are true, and I have no doubt they are, it may be a violation of local or federal anti-trust laws. I believe under NVR, 1000s or 10s of thousands of people have been pushed into using NVR Mortgage to buy Ryan Homes homes, on the basis of getting builder incentives or amenities. The question is how many have been cheated by this? The builder division in the tie-in typically threatens to, or does take away, amenities or other measurable benefits if you don't use their preferred lender. NVR Mortgage is nothing more than a loan broker, and that's how they make their living. Legally a builder cannot force you to use any specific lender, particularly by charging more or offering less value as punishment for using NOT using their preferred lender. It is difficult to get a lawyer to take on NVR, however if there are thousands of victims that can be collected, you/we will find one. Their binding arbitration scam will not protect them from this sort of action. Anti-trust violations have been challenging to stick, but we are in a political climate willing to give such claims there due.
Ronald
Glen Allen,Virginia,
U.S.A.
Don't get dealt out in the standard shuffle game
#3Consumer Comment
Tue, April 21, 2009
From experience, and contacts with many others, the shuffle game is likely not because they are confused about the rip-off. When Ryan Homes /NVR inc screws up big like that, you will go round and round until your exhausted or statutes expire. This is not accidental. Eventually many figure out that no one at the company is ever responsible. It's always some other department or some other person. When you really hit that wall, and still won't accept that you don't matter, they will begin siting times they didn't screw up with other buyers as your reconciliation. If you can't force them to do the "right thing" they will not do it, in my experience. Contacting the builder and associates may just consume your valuable time. I suggest getting off their idiot loop ASAP and find other avenues.
