- Report: #1433013
Complaint Review: Russell's Gems - Hallowell Maine
Reported By:
amy -
nashville, Tennessee, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Russell's Gems
132 Water Street Hallowell, 04347 Maine, United States
Phone:
(207) 621-1065
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Russell's Gems Dale Russell Darren Russell Mary Russell Sold us a fake gem stone Hallowell Maine
I have been trying to resolve an issue with them for over 7 months now. They sold me a manufactured stone. I know this because I spent money sending the stone to the GIA to have the stone tested.
It was supposed to be a Madagascar Ruby and I was excited to see if this were true, as the stone was sizable and Russell's assured us it was authentic... The report returned as "Manufactured" and sensitive to heat.
WOW. This was done within the 30 day return policy and they would not honor a return or even return any calls after this.
I have reached out to the Attorney General of maine to help resolve this issue, and now they are avoiding thier calls, after telling them they would return my money.
People need to be warned. This business id dishonest and you cannot count on them for selling you authenticatted jewelry. (I have learned a lot since then) Buyer beware.
1 Updates & Rebuttals
amy
nashville,Tennessee,
United States
UPDATE! Russell's Gems is making Good!
#2Author of original report
Wed, March 21, 2018
Russell's Gem's is doing all they can to clear up this situation, and giving me a full refund.
I support this business.
