- Report: #1490406
Complaint Review: RPM Tesla - Rancho Santa Margarita CA
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Author Not Confirmed
Why?
RPM Tesla
30065 Comercio Rancho Santa Margarita, 92688 CA, United States
Phone:
(949) 988-0750
Web:
Rpmtesla.com
Categories:
Business Rating:
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RPM Tesla RPMTesla They sent me defective items, items not as advertised. Rancho Santa Margarita CA
I spent $239 + $25 for expedited shipping for brake caliper covers that I can't install.
The order originally came with two covers that had been damaged by a previous customer and returned before they sent them to me. After much fanfare they replaced the covers.
When I went to install the covers, the front clips are the wrong type and not even close to the ones in their install videos on YouTube. Pretty obvious why this set was sent back to the company in the first place.
They tell me the clips they gave me will work if I bend my dust shield and install them from the other side. I'm not willing to do that to my new car. (It wouldn't fit anyway even if I did as they are just simply the wrong clips).
Their guarantee says free returns. I have asked them repeatedly to either send the correct clips or to issue me a return label. They have done neither. Now they just tend to ignore my texts and emails.
This company is clearly making false claim and false advertising and has a "guarantee" they do not honor. I want them to send a prepaid label so I can return the items and get my money back. I don't feel that I should have to pay to return defective items. I already paid to ship the items to me. Beware of this company.
