- Report: #1322493
Complaint Review: Rover.com - Internet
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Author Confirmed
Why?
Rover.com
Internet, USA
Web:
www.rover.com
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Lynne Weisman Pet Sitter Independent Pet Sitter via Rover.com and Dogvacay.com Austin, Texas
Lynne Weisman aka. Lynne W is an independent pet sitter based in Austin, TX. We made last-minute reservations with Lynne via rover.com. Prior to making the reservation we had exchanged just a few short messages. We were asked to submit payment in full to confirm the reservation. Lynne ignored us for a full 8 hours after we submitted the payment, which resulted in our decision to cancel our booking. We simply did not have a good feeling about leaving our dogs with this woman.
Since there is no clause about last-minute reservations or same-day cancellations in Lynne's cancellation policy, I asked Lynne for clarification. This is when her personality reared it's ugly head. She replied with, "Not sure I understand your question. The timing of the reservation doesn't really impact a cancelation." Lynne flat out refused to give us a full-refund.
I then called rover.com's customer service to remedy the situation. The associate apologized and said that their sitters are usually more understanding. Apparently Lynne's behavior is not the norm. Outside of sending a few text messages, she did absolutely no work, yet has taken over $150 of my hard earned money.
Please do not use this pet sitter.
