- Report: #333713
Complaint Review: Roto-Rooter - Kansas City Missouri
-
Author Confirmed
Why?
Roto-Rooter
214 W 18th St Kansas City, 64108 Missouri, U.S.A.
Phone:
816-472-0505
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Roto-Rooter gave $1500.00 dollar estimate when another company just clean out drain for $125.00 Kansas City Missouri
My drainpipe from the washing machine backed up and water was flowing out of it when the washer went into drain mode. I called Roto-Rooter and they sent the first plumber out. He said that there most likely was a crack in my pipe under the concrete because he tried to snake out the drain and keep hitting something so he couldn't go any furthur. He said another tech would come out and see if he could clear the line. The frist tech left the "sludge" all over the floor, even though I told him that I have cats and they get downstairs. His solution was for them to stay on the landing, and the next guy would clean it up when he left. The next day another tech came over and also tried to clear the drain which he said he couldn't. Again, he said most likely it was a crack in the pipes. They said they would send out a third guy to give me an estimate to replace the pipe. When the third guy came out, he didn't even try to clean the pipe, but stated that he know it was damaged because clay was coming out onto the floor. He gave me an estimate of $825.00 if they had to dig up the floor and replace part of the pipe. He also stated that if they dug up the floor and found that the pipe was damaged even further it would be $2500.00 to replace the pipe the whole length of the floor. He said he could re-route the kitchen and washer drains with Pvc piping above the ground to the main line. This would cost $1500.00. I said that that sounded like the best way to go.
All the techs stated that they saw food on the floor and the problem was the kithchen as well as the washing machine drain. They also cracked the cover on the pipe where the kitchen line came into the basement when they took it off the first time they came out. They also of course left it off, so water would flow out everytime I used the dishwaher.
I called Roto-Rooter's third tech, Aaron, back the Monday after the Saturday the last tech was out. I asked him about the floor drain and how would this solution help there. He said it really wouldn't but it drained properly anyway. I said not today, it is backing up water all over the place. He said it was because I was using the dishwasher and washing machine and it probably was being used too much. He would check it and clean it out when he came back to do the work at no extra charge.
I thought that that did not make since, so I called a local plumber out the next day. He came out and cleaned the drain for $121.00 dollars the very first time and there is no more problem.
I could have been taken for $1500.00 or more.
Always get a second opinion!!!!!!
Nan
Overland Park, Kansas
U.S.A.
All the techs stated that they saw food on the floor and the problem was the kithchen as well as the washing machine drain. They also cracked the cover on the pipe where the kitchen line came into the basement when they took it off the first time they came out. They also of course left it off, so water would flow out everytime I used the dishwaher.
I called Roto-Rooter's third tech, Aaron, back the Monday after the Saturday the last tech was out. I asked him about the floor drain and how would this solution help there. He said it really wouldn't but it drained properly anyway. I said not today, it is backing up water all over the place. He said it was because I was using the dishwasher and washing machine and it probably was being used too much. He would check it and clean it out when he came back to do the work at no extra charge.
I thought that that did not make since, so I called a local plumber out the next day. He came out and cleaned the drain for $121.00 dollars the very first time and there is no more problem.
I could have been taken for $1500.00 or more.
Always get a second opinion!!!!!!
Nan
Overland Park, Kansas
U.S.A.
3 Updates & Rebuttals
Karl
Knoxville,Tennessee,
U.S.A.
Get another job
#2General Comment
Fri, June 25, 2010
You two guys need to get another job.When your the largest plumbing company in the world,People are jealous.Sure we get paid well for what we do,but you pay for what you get.This customer stated that he got it repaired for $121.00.My guess is he will have more trouble with the line.He got a $121.00 job.
Ronnie
Crestline,California,
U.S.A.
worker
#3UPDATE Employee
Sat, February 21, 2009
100% true from a roto rooter guy in upland ca
John
Lansing,Illinois,
U.S.A.
Roto Rooter Ripoff
#4UPDATE Employee
Sun, June 22, 2008
I have been working for Roto Rooter for 3 and 1/2 years now and I can tell you it is a total ripoff. Most people don't know we work on commision and are pressured on a weekly basis to scam the customers while we the employee is also scammed by Roto Rooter. We pay for our own gas, van, cables, insurance, everything and we get 30% of what we do. If there are no jobs we sit on standby all day and get paid nothing. We are constantly harrased by our managers about revenue, and unrealistic goals. Roto Rooter employees consist of plumbers from local unions with substanse abuse problems, drunks, or other problems which led them to Roto Rooter. I am leaving this job for such reasons and incourage anyone who reads this not to hire Roto Rooter. It is the bottom of the barrell as far as plumbing companies go. They will hire anyone. I am a top 10 tech in my Chicago Branch office and do my job well, but if you saw the things I've seen with this company or even sat in on one of our meetings you would be disgusted. What a ripoff.
