Complaint Review: Roto Rooter - Fairborn Ohio

John My name is Pat yet you refer to me as a LADY...interesting comment. Who are you really!!!! You seem to have many issues here. I had a second plumber come out to verify my conclusions. I also keep a small video camera in my hallway next to the room where this happened I have enough proof.

There is no reference to a hole punched into the drain by roto-rooter. The fact that the lady returned home to a wet floor may have occured due to the city using a vactor to flush the drain lines. I personally witnessed a bathroom toilet spraying water up from the bowl. When the city was contacted it was determined that they were in fact using the vactor to clean the sewer lines. The water appeared to be clear. The cities water blasting pipe power washer had traveled up the line and must have stopped just shy of the base of the toilet, if they had kept letting the spoil out they would have broken the toilet and completely wiped out the suite. It's easy to lay judgement on Roto-Rooter in this case, however, it's really not clear as to the cause of the problem in the first place. If when they showed up with the camera the line was clear than what had caused the back up. Has the problem re-occured since or has it dissappeared? Camera's don't tell lies.

John, There are so many issues with your posting I am goint to try to do them one at a time. "From what is said in this article, it sounds like roto rooter went above and beyond the call of duty for this person." +++There would have been no need to go "above and beyond the call of duty" if the job was done right the first time. "Was she ever charged for the use of the camera or for the time that all these fellows put in? Possibly the technician over seen something, or there was a partial blockage in the drain that didn't show it's ugly head until after the tech left the persons home." +++If the drain wasn't cleaned sufficiently (which is what the customer paid for) then who's fault is it and who should have to pay for it? If a person messes up a job and has to come back to fix it, then why should the customer pay additional? "People should be thank full that their (sic) are people that are wiling to work on their stinky drain lines. Maybe this lady should spend a few days in the field cleaning drains. I think she would have a different opinion of these hard working technicians." +++I don't remember twisting anyone's arm to become a ROTOROOTER technician. I also have never felt it was necessary for a customer to thank me for choosing my own career path. That isn't up to the customer, that is a choice each of us makes when we go to school or apply for a job. No appreciation of sacrafice is needed. It is pretty obvious that you feel that you are somehow doing the customer a favor. From that beginning, only bad results can happen. Thanks,

I think what happened was irresponsible of the Roto Rooter company. When a mistake is made a company should accept responsibility for their actions and actions of their employees. I have a relative who had work done by this same company and had a similar experience but not quite as devestating. It seems as though the moto of this company is to let the customer take the responsibility for their mistakes. This is not good customer service. maybe Roto Rooter needs to put more money into training their employees.

I do not think you read the enire report. If the techs simply unplugged the drain then there would have been no problems. They punched a hole in the pipe which caused the flooding of water on the floor...this was negligence..then denied they did it...blamed it on the city, etc...

They punched a whole in the pipe. The whole in the pipe was in open site. It was nothing that a trained plumber would bot have identified.

I do not think you read the enire report. If the techs simply unplugged the drain then there would have been not problems. They punched a hole in the pipe which caused the flooding of water on the floor...this was negligence..

From what is said in this article, it sounds like roto rooter went above and beyond the call of duty for this person. Was she ever charged for the use of the camera or for the time that all these fellows put in? Possibly the technician over seen something, or there was a partial blockage in the drain that didn't show it's ugly head until after the tech left the persons home. Remember, unless the camera is used on every job and the customer is willing to pay for it's use, then how is the drain cleaning tech to be sure that the drain line is 100% clear? You can't see inside the drain with out the use of a camera. I feel bad for this persons miss fortune, however, she shouldn't be getting so upset with roto rooter. They never caused her problem. People should be thank full that their are people that are wiling to work on their stinky drain lines. Maybe this lady should spend a few days in the field cleaning drains. I think she would have a different opinion of these hard working technicians.

From what is said in this article, it sounds like roto rooter went above and beyond the call of duty for this person. Was she ever charged for the use of the camera or for the time that all these fellows put in? Possibly the technician over seen something, or there was a partial blockage in the drain that didn't show it's ugly head until after the tech left the persons home. Remember, unless the camera is used on every job and the customer is willing to pay for it's use, then how is the drain cleaning tech to be sure that the drain line is 100% clear? You can't see inside the drain with out the use of a camera. I feel bad for this persons miss fortune, however, she shouldn't be getting so upset with roto rooter. They never caused her problem. People should be thank full that their are people that are wiling to work on their stinky drain lines. Maybe this lady should spend a few days in the field cleaning drains. I think she would have a different opinion of these hard working technicians.

From what is said in this article, it sounds like roto rooter went above and beyond the call of duty for this person. Was she ever charged for the use of the camera or for the time that all these fellows put in? Possibly the technician over seen something, or there was a partial blockage in the drain that didn't show it's ugly head until after the tech left the persons home. Remember, unless the camera is used on every job and the customer is willing to pay for it's use, then how is the drain cleaning tech to be sure that the drain line is 100% clear? You can't see inside the drain with out the use of a camera. I feel bad for this persons miss fortune, however, she shouldn't be getting so upset with roto rooter. They never caused her problem. People should be thank full that their are people that are wiling to work on their stinky drain lines. Maybe this lady should spend a few days in the field cleaning drains. I think she would have a different opinion of these hard working technicians.