- Report: #608839
Complaint Review: Roto-rooter - Auburn Washington
Reported By:
anonymous -
auburn, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Roto-rooter
5672 Collection Center Dr, Chicago Il, Auburn, Washington, United States of America
Phone:
Web:
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Tell us has your experience with this business or person been good?
Roto-rooter Pricing Ripoff Auburn, Washington
First time I've called a plumber, called Roto-Rooter cause they have been around awhile. Naturally hindsight is 20/20 and should have done things differently, but when main sewer line is clogged, it's an emergency.
Everything was clogged, called Roto-rooter up, they got a guy out quickly. Spent maybe 2hrs running a snake thru my lines. Seems to have got it. Over $400.
Line clogged up again, got a camera guy out here, close to $400, found that the back wash "door" was busted. Wanted $4000 to tear up sidewalk and foundation to repair, fortunately I knew it was accessible under the house. So they call in to the office and new quote is $1600, I just wanted it fixed. This is where I should've sent them packing, I said fix it. In about an hour they were done. Man do I feel raped.
Almost a months wages for less then a days work from them, this is where regulation is really needed. Other than this I was responsible for the decision to allow this as they gave me the pricing up front. I still don't know if it would have been cheaper elsewhere, I do however feel that as an experienced plumber, they would have found that the back wash door was busted the first time out, as I learned there is an access panel to it and they should have checked it. Seems as though they intentionally dragged this out and I suggest you call anyone else first.
If this is normal for Roto-Rooter, I don't understand how they are still in business.
Everything was clogged, called Roto-rooter up, they got a guy out quickly. Spent maybe 2hrs running a snake thru my lines. Seems to have got it. Over $400.
Line clogged up again, got a camera guy out here, close to $400, found that the back wash "door" was busted. Wanted $4000 to tear up sidewalk and foundation to repair, fortunately I knew it was accessible under the house. So they call in to the office and new quote is $1600, I just wanted it fixed. This is where I should've sent them packing, I said fix it. In about an hour they were done. Man do I feel raped.
Almost a months wages for less then a days work from them, this is where regulation is really needed. Other than this I was responsible for the decision to allow this as they gave me the pricing up front. I still don't know if it would have been cheaper elsewhere, I do however feel that as an experienced plumber, they would have found that the back wash door was busted the first time out, as I learned there is an access panel to it and they should have checked it. Seems as though they intentionally dragged this out and I suggest you call anyone else first.
If this is normal for Roto-Rooter, I don't understand how they are still in business.
