- Report: #1107246
Complaint Review: ROSS DRESS FOR LESS STORES - Select State/Province
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ROSS DRESS FOR LESS STORES
16930 San Fernando Mission Blvd Select State/Province, USA
Phone:
(818)360-9900
Web:
www.rossstores.com
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ROSS DRESS FOR LESS STORES Ross, Ross Stores ROSS DRESS FOR LESS NEEDS TO GET OUT OF CUSTOMERS UNDERPANTS!!! Los Angeles California
Ross (chain stores) has a "no-common sense" policy that customers are not allowed to try on underpants in their dressing room (even OVER their own underpants.) Instead, they are forced to PURCHASE the underpants then go home where they can try them on (where customers are more likely to try them on w/ NO underpants on in the privacy of their own home rather than a public dressing rm.) The other option is a customer would have to go to a neighboring gas station or restaurant public restroom!
Ross mgr. claimed they DO have a return policy on underpants. So what is the problem w/ trying them on at the store vs. at home or public restroom? It is NOT about health/sanitation but I believe this policy is actually a SMOKESCREEN to deter SHOPLIFTING of small garments!
I, a senior citizen, spent 2 hrs. in Ross scouring through garments of my liking/size, etc. only to be forbidden to try them on! I was embarrassed, humiliated, frustrated & angry to be treated this way as a valued customer!
IT IS TIME FOR A COMMON SENSE POLICY CHANGE!
2 Updates & Rebuttals
Robert
Irvine,California,
Common Sense?
#2Consumer Comment
Mon, December 16, 2013
I believe this policy is actually a SMOKESCREEN to deter SHOPLIFTING of small garments
- So what's the problem? You don't think a store has the right to take steps to protect THEIR assests? This is actually very common sense and a good policy. It's not like they are strip searching everyone as they leave the store. I mean they could actually do what some other stores have done and actually remove there dressing rooms altogether.
As for the rest of your statements..Gee why the heck do you need to be such a Drama King/Queen? No one is going to purchase underwear and immeditaly feel the need to try them on by stopping at their local gas station. And you really spent TWO hours looking through Underwear? But even if you tried them on over your other underwear how the heck is that going to help? Unless you plan to wear 2 pairs every day the fit will NOT be the same. And quite frankly by the time you reach your age I would hope that you know what size underwear you wear.
But then again their is always another option..if you don't like this policy go shop somewhere else that allows you to try on all the underwear you want.
Jessie
Dallas,Texas,
Wrong
#3Consumer Comment
Mon, December 16, 2013
Who wants to buy underwear that other people have tried on regardless?? It is unsanitary and just plain gross. Don't like their policies then don't shop there!! And NO I do not work for them and never have.
