Complaint Review: Roomstore - Phoenix Arizona

11/4/2015

I'd give a negative star if I could. We have spent a LOT of money at the store. Bought many items. Had to return all but one over and over until they got it right. They either delivered the wrong thing or it was damaged. They always made us keep it and refused to take it back . Then you have to WAIT another entire day for their delivery. SO far I've been forced to sit at home 8 days waiting for them to deliver the correct thing! Not to mention they come through the house and the floors get filthy I had to professionally have them cleaned! That cost $2100! 

We have ordered 3 mattresses that are like the sleep number beds which we love they were the only things that were correct. 

THen we ordered an entire bedroom set bed headboard, dresser with mirror, and night table. Those all came fine and were good. Love them. 

Next though, we ordered a very expensive nice Broyhill bed with lights etc. , they brought us one that was very small and NOT the one we paid for and ordered, told us to just be happy with that one (delivery guy said that!) ! The one they delivered was a third of the price and smaller then the one we paid CASH for!. I called to complain and they said they would send the right one . They delivered the SAME WRONG BED 2 more times!!!! Making me stay home every day waiting for their deliveries! 

Day 4 and delivery 4 for this bed and they got it right however, they tried to tell us they wouldn't leave the headboard with lights and we can't have that but it "looks great the way it is" because they didn't want to LIFT the bed under the ceiling fan then around it which took 2 minutes and not much more work! They wanted to really take it and use it in their home I am sure of it! I was angry! Decided the delivery people were bad. Glad to just have it done. Bed looks great finally after a week of torture and dealing with it all! 

THen, we also ordered a dining table. A marble one. It came damaged on top. I called and again waiting another day. When they came with the replacement they tried to tell me the tables were all damaged like that and to accept it! I didn't and we finally got one that is good!

 

Next we had also ordered an electric reclining couch. It didn't go together right and they guy said it was fine and left. We had 3 different deliveries with 3 tries and it never came without some kind of damage or scratch etc. We finally went into the store and got a different one and it came good. 

 We tried again this week. We bought a marble table. Wanted it to match the dining table we had got. 

 The one delivered was a PLASTIC table! Peeling, dings in it and the legs didn't hit the floor so it wobbled...not to mention, it was plastic and not marble! We called to exchange it and they said we hadn't ordered since 2012! We spent over $10,000 there a month ago on fancy sleep number type beds and sets, couch, dining table etc! (above) 

 THey refused and also said we never got a delivery that day, we had got it 15 minutes before calling! After an hour of arguing, I called the store who helped but by the time they got back to us (Later in the day) we were so mad and had been on hold so many times for so long we just wanted our money back and we will never go to roomstore again!

   Did I mention they tacked on delivery charges they say we cannot have back! Plus they have been charging us for extended warranties we NEVER wanted  and said NO to and a leather kit we TOLD them we didn't want! I want money back for all of that as well! 

  We told them we didn't want all of that. Now, they came again today and got the table but.... the delivery driver was rudely trying to make me keep the crappy table. He finally got angry and left, I closed the door and went to take a shower.... the bell rang, not once but over and over like someone was frantic and dying, then banging on the door and WINDOWS only to see a hispanic man peering into my window face pressed against .... this continued for 43 minutes! NOT EXAGERATING! OMG!

 I got one call from them which was a voicemail of him KNOCKING!!!..... later my husband complained to the store, still no money back (they owe us a lot of money) also, they gave us a store credit when they overcharged us $32 which is a ploy to get us back and I want the money for that as well!I'm angry and done with the roomstore).

 

later now in the day, the idiot delivery guy came back, peering in my windows and over my gate (we have security cameras and I saw him) and banging on the door ringing the bell another half hour!)...... I'm going to have to file a restraining order on the roomstore delivery people I guess! OMG! I cannot believe it. THey have no reason to come back here but to harass me! Terrible since I was a great customer who paid cash for everything and spent tens of thousands the past few months and the past few years even more. NOw, I"ll NEVER go to another roomstore again! THe delivery dept. is HORRIFFIC! THe items they deliver are 99percent of the time damaged in some way!