- Report: #8713
Complaint Review: Roomstore - Nationwide Nationwide
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Roomstore
Nationwide, Nationwide, U.S.A.
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Roomstores sorry furniture made by Ashley Rip off
Six months ago we went to the Roomstore in San Antonio and bought a sectional sofa. Two months after we got it the recliner broke. A month later the same recliner is broke again. I called the customer service and asked to talk to someone about this problem.
They gave me a guy by the name of Tom McManaway. He has been of no help to us at all. All he tells us is because it is under a 3 year waranty that we have to deal with this problem. I asked about exchanging the sectional for something that we would not have this sort of problem with and his anwser was that if this was a new car after 6 months you could not take it back and exchange it.
We are not talking about a car we are talking about furniture. Then I talked with him again and he had this really bad attitude and of course I came across with one too. I told him that I had a good mind to take the furniture to the store and leave it on the door step. He then told me that he would get me for littering.
I want to know if that remark meant that he sold us trash. I think they did. I talked to the salesman that sold us the furniture and all he could say was that he was sorry. Well sorry does not fix it and keep it fixed.
They gave me a guy by the name of Tom McManaway. He has been of no help to us at all. All he tells us is because it is under a 3 year waranty that we have to deal with this problem. I asked about exchanging the sectional for something that we would not have this sort of problem with and his anwser was that if this was a new car after 6 months you could not take it back and exchange it.
We are not talking about a car we are talking about furniture. Then I talked with him again and he had this really bad attitude and of course I came across with one too. I told him that I had a good mind to take the furniture to the store and leave it on the door step. He then told me that he would get me for littering.
I want to know if that remark meant that he sold us trash. I think they did. I talked to the salesman that sold us the furniture and all he could say was that he was sorry. Well sorry does not fix it and keep it fixed.
