- Report: #1397042
Complaint Review: Rooms to Go - norcross Georgia
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Author Not Confirmed
Why?
Rooms to Go
6288 DAWSON BLVD norcross, 30093 Georgia, USA
Phone:
770-441-2222
Web:
www.roomstogo.com
Categories:
Business Rating:
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Rooms to Go Aweful Customer service norcross Georgia **Author of this Report is NOT CONFIRMED**
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I purchased a suite 13 months ago from the outlet store, the chair collapsed.
I requested that someone should come and check it out and advise.
I contacted the Better Business (BBB) and this is there response.
Rooms to Go Response:
Our office has had the opportunity to review the account in its entirety.
We are aware this purchase was made at one of our Clearance Center where the merchandise is sold "AS IS" and carries no warranty. In addition, this merchandise was discounted. Our customer did not pay the original retail price.
On behalf of Rooms to Go, we apologize for being unable to pursue any action for the reasons explained herein.
Thank you for your understanding.
Sincerely,
Lourdes C.
Presidential Assistant
I contacted the Manufacturer directly HM Richards and they stated they will send someone to check on it.
So don't rely on Rooms to Go, they try get out of it.
2 Updates & Rebuttals
Aweful customer sevice
#2Author of original report
Fri, September 01, 2017
I contacted the manufacturer directly. They are sending someone to review the furniriture. To repair it. This could have been don by rooms to go but they chose to fight with there customers. I do not recommend rooms to go.
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TellUsRTG
Seffner,Florida,
USA
Please Contact Us Directly
#3UPDATE Employee
Fri, September 01, 2017
Dear Valued Customer,
I am deeply disappointed to hear that you have not received the service that you deserve! I would be more than happy to review your account; however, I was unable to locate your account with the information you provided. Please send us an email to [email protected] with your order information and the details on your experience. We would love to help in any way that we can!
