- Report: #1395944
Complaint Review: Rooms To Go - Kennesaw Georgia
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Rooms To Go
964 Ernest W Barrett Pkwy NW Kennesaw, 30144 Georgia, USA
Phone:
770-426-6500
Web:
Roomstogo.com
Categories:
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Rooms To Go Sold defective recliner and won't repair/replace even with extended warranty Kennesaw Georgia
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Purchased a high end leather living room set 01/17/2016 from rooms to go in kennesaw Georgia. After a year I noticed the leather under the recliner foot rest was separated from the stitching. Filed a claim and took a day off work to have their technician come out and document his findings. He said rooms to go would contact me within seven business days. After not hearing from them in over two weeks, I called them. They declined the claim stating that tears are not covered. I have clear pictures showing the leather pulled out of the stitching. After paying $3350.00 for the furniture and an additional $465.00 for the extended warranty, I feel lied to and cheated.
1 Updates & Rebuttals
TellUsRTG
Seffner,Florida,
USA
Please Contact Us Directly
#2UPDATE Employee
Fri, September 01, 2017
Dear Valued Customer,
This is definitely not something we expect our customers to go through. Please send us your order info and the details of your experience to [email protected]. I would definitely like to take a look into this matter to see if there is anything that can be done!
