Complaint Review: Rooms To Go - Hoover Alabama

My experience with Rooms To Go has been a fiasco, mostly the delivery and the fact that everyone I talk to lies to me. Furniture was delivered Wednesday, July 17. They discovered that there were not enough bolts to assemble the bed so I called RTG Customer Care (RTGCC) immediately and I was told my bolts would be sent overnight and the minute I received them “tomorrow” to call back and they would get someone out ASAP to finish the delivery.

Plus, they left the biggest mess with pieces of styrofoam all over my bedroom plus big chunks of styrofoam in my front yard. Unfortunately I did not think to take pictures. They did set up my Tempur-Pedic frame and mattress so we didn’t have to sleep on the floor. The headboard is still in the box leaning against my antique cedar chifferobe. Footboard is under the Tempur-Pedic mattress along with a stack of wood and another long box of something (I can only assume and hope it’s the wood frame).

On Thursday, July 18 evening when I had not received my overnight package, I called my sales person who gave me the tracking number to my bolts and I explained to her the mess they made. She was going to talk to the manager about a possible delivery fee refund. I have heard nothing if that was approved or not. The label for my overnight package wasn’t even made until Thursday morning. Obviously, not going to be “overnight “. I called my sales person on Friday, July 19, left a message on her cell phone and one with the store (Hoover Alabama), NEVER returned my call.

I did not receive my overnight package until Saturday, July 20. I called RTGCC immediately to get someone out to finish the set. RTGCC explained to me there was no one available on Saturday and the first date available would be Friday, August 2. I informed her that was unacceptable and hung up. I called the store manager (Hoover Alabama) on Sunday, July 21 and explained ALL I had been through and he was going to talk to some manager somewhere (I forget who he said because I assumed he would do nothing) on Monday and he would call me back and let me know what he found out.

I still have not heard from him. I called the store Tuesday, July 23 evening and left a message for the manager that he either get someone to assemble my bed immediately or come get all of the furniture. He did not call me back. I see a pattern here, don’t you? I received at call from RTGCC, not the manager, Wednesday, July 24 (been a week since delivery) to set up a day to assemble the bed. I was informed that you, RTG was only in my area on Monday and Thursday, though the first RTGCC was going to set it up on a Friday. My “finish this nightmare” date is August 1. 2 weeks from delivery. On what planet is this acceptable?

I don’t think I’ve ever been treated this badly and lied to and ignored this many times by anyone, ESPECIALLY not a business!!!!! I have to squeeze between the headboard and mattress to go to bed each night and my husband’s pillow ends up between the Tempur-Pedic frame and the wall, knocking his alarm clock off in the floor because their is a 5”-7” gap between mattress and wall because of NO HEADBOARD!