- Report: #1310308
Complaint Review: Rooms To Go - FL
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Why?
Rooms To Go
FL, USA
Web:
roomstogo.com
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Rooms To Go -poor quality and service Cheap,Poor quality,poor customer service, Daytona Florida
Even though Rooms to Go is in many states,the furniture comes from the same suppliers.
Purchased a couch and other furniture in 8-2014.
This furnuiture was put in my vacation home and is less than 2 years old with extremely light use,its still new.
6 -2016...noticed last week there was wood hanging down under the couch.The wood frame work had come loose.
Contacted CS @ tellus@ roomstogo.com. I was amazed at the quick reply...
Out of 1 year warranty
"Call a furniture repair shop" and "manitence has to be done on furniture"
How do you manitain a wood frame in a couch?
I have No Kids No Pets and am 60 years old and weight 190lbs.
The furniture is in a seldom used vacation home .
RTG can you come up with a better response?
The closing statement from RTG CS Rep Ashley was...
"hope to be able to better serve your furniture needs in the future"
If you can not be better now what would change in the future to make me want to come back to RTG.
This goes to show why The Seamans and RTG are only interested in mass sales over quality and customer care.
I Purchsed other furniture from another store at the same time and it still is in service in my everday permanant home today ,thank god it was not from RTG.
If you want "cheap" ,not in price though, home furnishings buy from RTG or the corner store.
