- Report: #1451651
Complaint Review: Rooms To Go - Charlotte North Carolina
Reported By:
Courtney Wetherell -
Huntersville, North Carolina , United States
Submitted:
Updated:
-
Author Confirmed
Why?
Rooms To Go
8620 JW Clay Blvd Charlotte, 28262 North Carolina, United States
Phone:
704-593-0444
Web:
Www.roomstogo.com
Categories:
Business Rating:
(0)
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Rooms To Go Failed to Deliver Furniture on Scheduled Delivery Date, Driver Fraudlently Claimed to have Attempted Delivery, Poor Customer Service, No Solution for Failed Delivery Charlotte North Carolina
Good Afternoon, I had a delivery that was scheduled for yesterday (Thursday 12 July 2018). The delivery window provided at the point of purchase was between 7am and 10pm. I was home for the entire 15 hour delivery window, however, no delivery attempt was made. The driver made no contact with me inspire of providing my phone number on three separate occasions. When I called to inquire about the status of my delivery I was informed that the driver had marked it that I was not home and that the delivery attempt had been made at 2:48 est. I was also told that he had already returned to the warehouse. I called at 5:15 est. the warehouse is more than three hours away from where the delivery was supposed to be made. Meaning that someone is lying. Additionally, employees on the customer service line refused to provide their employee identification information or names. Upon further inquiry the description of the location the driver alleged to have gone does not match the delivery location. When I asked how this mistake was going to be corrected I was told there was nothing that could be done and that the earliest the delivery could be made would be in two weeks because they had to be sure the furniture was in stock. I am confused as to how you can have furniture on the delivery truck but not be sure if it’s in stock. We then called the store where we purchased the furniture. The store manager told us that the earliest they could deliver would be this coming Monday. However, it would be an add on delivery with another 15 hour delivery window and no call ahead. This is not a solution. On top of spending $2700 with Rooms To Go you are asking for 30 hours of my time to correct the mistake made by the delivery driver and a company that fails to hold its employees accountable. I am highly dissatisfied and would appreciate immediate outreach from someone who can correct this mistake. My email address is available in the multiple emails I have submit to your online feedback platforms. I have also submitted complaints to the Better Business Bureau and Consumer Affairs and will continue to file complaints on every available platform until an acceptable solution has been provided. I have emailed the company directly six times and made four phone calls both to the customer service line and the store directly.
2 Updates & Rebuttals
JT
Seffner,Florida,
United States
Please Contact Us
#2REBUTTAL Owner of company
Fri, August 24, 2018
We are deeply disappointed to hear that you have not received the service that you deserve! Please send us an email with your order info to [email protected] and we’d be happy to help any way that we can!
JT
Seffner,United States
Please contact us!
#3REBUTTAL Owner of company
Tue, August 07, 2018
This is horrible to hear and certainly not the experience we expect any of our customers to have! We definitely need to more information on this. Can you please email us your order info to [email protected]? We would be more than happy to help in any way that we can!
