- Report: #1343373
Complaint Review: Rodan & Fields - Internet
Reported By:
Jen1213 -
Elizabethtown, Pennsylvania, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Rodan & Fields
Internet, USA
Web:
www.rodanandfields.com
Categories:
Business Rating:
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Rodan & Fields Return Policy Internet
I received a product from Rodan & Fields that no longer worked on my skin, a facial cleanser. Because you must register as a preferred customer to receive a better price and shipping, this product was automatically shipped to me.
I contacted the sales person, who sent me a link to their return form, which I filled out. In reading their return policy, I found it interesting that they noted if everything was not done as exactly specified, they would keep your returned product and offer no refund.
I filled the form out to the specifications listed, boxed it and returned it via first class mail. Two weeks passed and I assumed I'd receive some notification when they received the product. I hadn't, so I reached out to customer service, who informed me that they had no record of the return. Bear in mind, that you are required to pay return shipping. I had not mailed the return with a tracking number and without that, they would not issue a refund.
Having read another person's story regarding the return of these products, I felt inclined to contribute.
1 Updates & Rebuttals
Anne
United StatesThat is your fault
#2Consumer Comment
Mon, July 05, 2021
Think about it. You returned something to Rodan & Fields and did not have a tracking number--your receipt!! ANYONE could SAY they returned it and really they didn't. How is someone to believe you?? Your receipt was your proof. Pretty dumb to not have that,especially when going through the mail. No brainer. Just think of how many people try and do this....duh!
