- Report: #37459
Complaint Review: Rodan & Fields Proactiv Solution - Des Moines Iowa
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Author Not Confirmed
Why?
Rodan & Fields Proactiv Solution
P O Box 11448 Des Moines, 50380-0213 Iowa, U.S.A.
Phone:
800-235-6050
Web:
N/A
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Business Rating:
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Rodan & Fields Proactiv Solution Total Ripoff PRODUCT NEVER SENT, CONTINOUS BILLING FOR ITEM NEVER RECEIVED OR REPLACEMENTS SENT. ripoff Des Moines Iowa
I purchased in October 2002 a well-known acne medication from a television infomercial featuring Vannessa Williams - Proactive Solution. Well after a family member had suggested I start using it for my acne. I called to purchase the product.
After the telphone call the charge showed immediately on my credit card account. I waited the turnaround time to receive the item....nothing came.
Finally, I called the company, stated that I had not received the item, and finally the representative stated she would send a replacement to an alternate address for me.
Well, instead of them shipping one item, they sent the intial purchase and the replacement shipment to me. Just so happens I went to make a payment to my credit card, and found that they had billed me again...(After the one rep stated it would be sent free of charge).
After calling 3 times that night, one representative stated there was a refund to my credit account on 12/2 (it never showed up). So, far I haven't received any resolution.
However there are several individuals who order this product and are automatically a member of their so-called club, where they send a 60-day supply of medications every month and continously are billed via a credit card or checking accout.
Proactive Solution, is a rip-off, and the only interest they have is to charge consumers for items that they have not shipped, or don't need as often as they're billing.
Latisha
Wilmington, Delaware U.S.A.
After the telphone call the charge showed immediately on my credit card account. I waited the turnaround time to receive the item....nothing came.
Finally, I called the company, stated that I had not received the item, and finally the representative stated she would send a replacement to an alternate address for me.
Well, instead of them shipping one item, they sent the intial purchase and the replacement shipment to me. Just so happens I went to make a payment to my credit card, and found that they had billed me again...(After the one rep stated it would be sent free of charge).
After calling 3 times that night, one representative stated there was a refund to my credit account on 12/2 (it never showed up). So, far I haven't received any resolution.
However there are several individuals who order this product and are automatically a member of their so-called club, where they send a 60-day supply of medications every month and continously are billed via a credit card or checking accout.
Proactive Solution, is a rip-off, and the only interest they have is to charge consumers for items that they have not shipped, or don't need as often as they're billing.
Latisha
Wilmington, Delaware U.S.A.
1 Updates & Rebuttals
Cuauhtemoc
San Fernando,California,
U.S.A.
money that I paid allaready $73.50 -- and i have to pay again
#2Consumer Comment
Tue, June 22, 2004
I order the product proactv solution before to order I paid $73.50 now after a month they send me the bill that i have to pay that money again if i don t pay that money I will go to collection so what i have to do I think i have to pay the money cause I don't want to go to collection i think this is fraud that they are doing my order number is 101395986.
