Charlie
Rockford,#2UPDATE EX-employee responds
Mon, December 08, 2008
Hi ,I'm Charlie the service advisor featured in Mikes post.His daughters car was towed into our Service Department because it stalled while driving.After getting autherization to tear down and inspect vehical until warranty status could be determined.After inspection we noticed oil had turned to an solid tar substance and locked up camshaft,broke timing belt and engine was not in repairable condition.He would have to get oil change reciepts and have a representative of HIS oil change company look at the damage.Locally if the oil change dealer has a problem with his products they will send someone out to inspect damage and if it was related to their producys will pay for repair!Bob at Lube Pros and I have worked well together due to my honesty. While waiting for Mike to respond we also called Kia Motors to send out an inspecter to independently determine failureafter taking pictures of failed components and taking a sample of tar like substance that was or used to be oil.We allso noted the OIL FILTER WITH OUR DATE AND MECHANICS CLOCK NUMBER ON IT! Kia Motors declined any repairs and reccomended mike have his oil change center get involved to find out why they didnt service vehical as he had paid them to. Kia motors pays for warranty work,the dealer does not contribute.In many jobs the manufacturer pays more than customers. The moral of the storie is that customers need to change the oil every 5,000 miles and inspect their oil periodly,and service their vehical more often than every 20,000 plus miles,and quit blaming others for your lack of attetion.If mike had serviced vehical as claimed ,the repair shops he used would have contacted their insurance to cover their liability. Mike you screwed up should own up to your reponsibility and not blame others. I AM ASKING RIP OFF REPORTS TO TAKE DOWN MIKE FRAUDULANT CLAIMS AND FRAUDULANT DOCUMENTS UNLESS YOU WANT TO BE PART OF THIS FRAUD.
Chris
Joplin,#3Consumer Comment
Mon, September 29, 2003
We have one of the infamous death trap Kia Sportages. When the pavement is, in the least, wet, it spins around like a top - thus the off the road vehicle reputation! When it is not doing this you can enjoy a ride which is not unlike a wild mule on steroids and met amphetamines which damages the spine of any human. The little go-cart engine sputters, stammers, and stalls, preferably in heavy traffic. In all fairness to any dealership, there is NO WAY they can make an acceptable car out of a Kia! The Kia is just cheap junk! They replace inferior, defective Kia parts with - guess what - more inferior and defective Kia parts - and there is not much unusual about this. Even if they do repair the Kia, most humans just get tired of living in Kia Dealerships and just give up like we did!
This contributes to the absolutely negative resale value of the Kia. Dealerships penalize you brutally for trying to trade a Kia in, and after owning one, we don't really blame them. We have thought of selling ours to a private individual, but we are not big enough liars, nor do we hate anyone badly enough, nor do we wish to kill someone else with our little Kia Sportage Death Trap!
In short, we see NOTHING UNUSUAL about your complaints about Kia Motors, nor Kia Dealerships! That is just standard operating procedure and the way Kia Motors and Kia Dealerships work! Kia warranty is a cruel hoax and a complete rip off!
I am glad the other Kia Dealership posted the rebuttal! It illustrates my point on Kia Motors and Kia Dealerships. Kia Motors and Kia Dealerships operate with this philosophy: Kia Motors and Kia Dealerships can tell more grandiose and expansive lies than anyone can tell the truth about them! Their cover-ups make Watergate look like Disneyland! Sir, sorry to say, but we have been had by Kia Motors and Kia Dealerships, and there is NOTHING UNUSUAL about that!
It has been hypothesized widely that the Kia is the terrorist revenge upon the American People for being in their country in the first place! Kia - made in Korea!
James
Columbus,#4UPDATE Employee
Mon, April 28, 2003
Sorry about your experience. If it had been in My shop, looks to me like things would have gone differently.