- Report: #1504774
Complaint Review: Roblox -
Reported By:
Ebony -
West Mifflin, Pennsylvania, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Roblox
United States
Web:
Www.roblox.com
Categories:
Business Rating:
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Roblox I have been emailing customer support due to the fact they are no longer taking phone calls. My child has been using roblox as a way to stay in touch with her friends and she can no longer do this due to the insenitivity and greed of both roblox and its workers. All of which is lazy and money hungry.
I have been emailing customer support due to the fact they are no longer taking phone calls. They dont actually talk to you nor do they read your complaint, they copy amd paste pre made responces.
My daughter has lost all her progress in her game. She lost all the money I spent on her inventory even her memership which I have not cancelled.
I have been trying to explain this to customer support, but they keep giving me generic responces. I need my money back from the memebership I never cancelled and they refuse to even answer this question.
They want me to log onto an old account they no I no longer have access too. The proof is all in my daughters new account which is as if she started over and all she did was change her username.
They owe me $30 based off all the things my daughter bought on the gaming platform, asking me to log into an account they know I no longer have access to but they themselves can investigate which they are not.
I have been going back and forth with them via for months now only for them to copy and paste the same responces that has nothing to do with what I asked in the email. Its a scam only to get you out your money.
I ask to speak with a supervisor or manager only for the to just give you complaint to someone else, for them to copy and paste the same exact thing the previous rep copy and pasted. I dont find any of this funny, for I spent my money on a service that totally is missing its gone.
They wont credit my account, they will not listen to my actual complaint. They juat sit there, copy and past and click send. They are not invrstigating issues.
They dont prompt you to change your passwords. Make sure you are all changing your childs password when making his or her account. This is fraud to get you out yout money they will not even return to you.
Something needs to be done about this. My child has been using roblox as a way to stay in touch with her friends and she can no longer do this due to the insenitivity and greed of both roblox and its workers. All of which is lazy and money hungry.
1 Updates & Rebuttals
Erik
Sunland,California,
United States
Roblox Class Action Suit Is Happening Soon
#2General Comment
Sat, March 27, 2021
Are you a parent who's suffered because your child is being used by Roblox to get more money out of you by hiding behind their terms that no child would read and understand by taking their account in which one has iinvested hard earned money for without a explanation to you the parent? They will not return any direcet calls only email one and are very good at ignoring the parent knowing the child will ask the parent to re buy the items lost. Well I have proposed a class action suit against them and now have a firm in which are moving forward with this lawsuit to stop Roblox from doing this and remind them that they are a childs platform and should remeber this in how they treat our children and the parents! If you or anyonr you know has had issues with Roblox contact me as I want to hear your story. Thanks
