- Report: #679264
Complaint Review: Roblox - Portola Valley California
Reported By:
Jennifer Enochs -
montgomery, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Roblox
Portola Valley, 94028 California, United States of America
Phone:
888-858-2569
Web:
www.Roblox.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Roblox David B Baszucki Extra Charges, No Support, Deleted Account, and Withdrawn Disabled Child Distrught! Portola Valley, California
My Disabled son of Turrets' and ADHD had a account he worked very hard on over the years from www.Roblox.com
On several occasions we would go from Outrageous to Turbo, and turbo to Outrageous Builder clubs, never a problem, but this last time they decided to continue charging me for the Turbo at the same time they charged for the Outrageous Builders club.
After several attempts to email and call them and no response i decided to contact my bank welsfargo to decline only the 11.95 charges for the turbo but to allow the 19.95 charges for the outrageous.
Then roblox deleted the account, my son was horrified, after all the Funds and collect digital items in the account lost, hundreds of dollars as well as hundreds of hours lost.
I have contacted them once again, and yet again no answers.
I will follow up with rip off revenge and sue for all the funds lost over the years, as well as my disabled sons emotional distraughtment and legal charges to right this wrong.
As you can see from other report we are not the first with withdrawn funds and deleted accounts for the ill support and unprofessional mannerism of this company.
Below is a reference of information collect about the owner if any further damage is done to other clients and dont know how to dig it up and get a response.
Registrant:
Baszucki and Associates
David Baszucki
PO Box 2734
Redwood City, CA 94064
US
Phone: +1.8888582569
Email: [email protected]
Registrar Name....: Register.com
Registrar Whois...: whois.register.com
Registrar Homepage: www.register.com
Domain Name: roblox.com
Created on..............: 2004-01-29
Expires on..............: 2012-01-29
Administrative Contact:
Roblox Corporation
P.O. Box 2734
Redwood City, CA 94064
US
Phone: +1.8888582569
Email: [email protected]
Technical Contact:
Register.Com
Domain Registrar
575 8th Avenue 11th Floor
New York, NY 10018
US
Phone: 1-902-7492701
Email: [email protected]
DNS Servers:
udns2.ultradns.net
udns1.ultradns.net
David B Baszucki - Owner
home
221 Erica Way
Portola Valley, CA94028-7441
(650) 854-3700
Relations ...
Christina L Baszucki
home
151 Mimosa Way
Portola Valley, CA94028-7429
(650) 233-0679
Gregory C Baszucki
home
151 Mimosa Way
Portola Valley, CA94028-7429
(650) 233-0679
Jane E Baszucki
Home
221 Erica Way
Portola Valley, CA94028-7441
(650) 854-3700
On several occasions we would go from Outrageous to Turbo, and turbo to Outrageous Builder clubs, never a problem, but this last time they decided to continue charging me for the Turbo at the same time they charged for the Outrageous Builders club.
After several attempts to email and call them and no response i decided to contact my bank welsfargo to decline only the 11.95 charges for the turbo but to allow the 19.95 charges for the outrageous.
Then roblox deleted the account, my son was horrified, after all the Funds and collect digital items in the account lost, hundreds of dollars as well as hundreds of hours lost.
I have contacted them once again, and yet again no answers.
I will follow up with rip off revenge and sue for all the funds lost over the years, as well as my disabled sons emotional distraughtment and legal charges to right this wrong.
As you can see from other report we are not the first with withdrawn funds and deleted accounts for the ill support and unprofessional mannerism of this company.
Below is a reference of information collect about the owner if any further damage is done to other clients and dont know how to dig it up and get a response.
Registrant:
Baszucki and Associates
David Baszucki
PO Box 2734
Redwood City, CA 94064
US
Phone: +1.8888582569
Email: [email protected]
Registrar Name....: Register.com
Registrar Whois...: whois.register.com
Registrar Homepage: www.register.com
Domain Name: roblox.com
Created on..............: 2004-01-29
Expires on..............: 2012-01-29
Administrative Contact:
Roblox Corporation
P.O. Box 2734
Redwood City, CA 94064
US
Phone: +1.8888582569
Email: [email protected]
Technical Contact:
Register.Com
Domain Registrar
575 8th Avenue 11th Floor
New York, NY 10018
US
Phone: 1-902-7492701
Email: [email protected]
DNS Servers:
udns2.ultradns.net
udns1.ultradns.net
David B Baszucki - Owner
home
221 Erica Way
Portola Valley, CA94028-7441
(650) 854-3700
Relations ...
Christina L Baszucki
home
151 Mimosa Way
Portola Valley, CA94028-7429
(650) 233-0679
Gregory C Baszucki
home
151 Mimosa Way
Portola Valley, CA94028-7429
(650) 233-0679
Jane E Baszucki
Home
221 Erica Way
Portola Valley, CA94028-7441
(650) 854-3700
2 Updates & Rebuttals
Reese
United States of AmericaOpened Account
#2UPDATE Employee
Fri, January 14, 2011
We were happy to help, glad things were resolved.
Other customers with billing questions or concerns may contact us by email or phone - toll free. Email is answered every day, phone M-F 9am - 5pm Pacific (except some holidays). We do call back voicemails about billing problems. We try to get back to everyone with 24 hours.
888-858-2569
Jennifer Enochs
montgomery,Texas,
United States of America
Opened Account
#3Author of original report
Wed, January 12, 2011
They have opened his account, it looks like there was too much going on and we all got confused on what was the problem and how to fix it. all is well.
