- Report: #1407966
Complaint Review: Robert Carter - Austin Texas
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Robert Carter
4707 whispering valley Austin, 78727 Texas, USA
Phone:
5122963820
Web:
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Robert Carter individual Austin Texas
I have a company toll tag on my vehicle that is paid every month. I received an outstanding toll letter from the Central Texas Regional Mobility Authority recently for a non payment of a toll. I was concerend so I asked the office manager at my place of employment if they did not pay some of my toll fees, which I was told no. All toll fees were paid. With concern I contacted the CTRMA office in Austin, TX.
The toll was for $1.50 for the toll, $1.00 processing fee and $15.00 1st non payment fee. I called CTRMA but nobody was available so I chose to leave my number and have a representative call me back. When I recieved a call back, the person on the line started saying they were with some company I had no clue about who they were. Long story short, he wasn't making any sense so I asked why he was calling and was told he was returning my call about a toll fee.
I began explaining to him that I recieved a letter in the mail for an outstanding toll, but that I had a toll tag and wondered why I was receiving the letter. He asked me for my address, which I was reluctant to give him, so he read off the numbers to my address and asked me to give him the name of the street so I did. After looking up the letter, he told me the letter had been sent out in error and I should be receiving a letter telling me to disreguard the letter about the outstanding toll. He also said he showed I did in fact have a toll tag.
I asked him to send me an email saying to disregard the letter which responded that I could log into the system and it would pull up a zero balance. I again asked him to send me confirmation on his statements which he declined and said he could not.
The question I have is if he was legitimate, how did he confirm/know I had a toll tag? The address he asked me to tell him the street name of was my residence. My toll tag is in my company name with a different address. The vehicle is registered in a different address than both of them.
I think I stumbled upon a scam that is happening to people in Texas by either CTRMA or a group of individuals who have been able to hack into their system. As soon as he looked up the information he started stuttering saying to disreguard the letter and that I could log into the CTRMA system and it would show I had a zero balance and no outstanding fees due.
I did not pay the fee.
