Scot
Benton Harbor,#2REBUTTAL Owner of company
Sun, June 29, 2008
This member filed a complaint before really experiencing what the club had to offer them. They attempted to book a cruise and it indeed saved the clients money as promised, but maybe this cruise was not as much as they would have liked to see. Members must keep in mind there is no set dollar amount in savings on cruises. Some cruises has greater discounts than others, but all in all members do save money with the club verses regular retail markets. I believe that if the members would have priced out other cruises, they would have secured better prices and would not have written their letter in the first place. Member has been reimbersed and a retraction should have been made on their part due to no money being lost by them. Client has been made whole by Roark Travel Club.
Melody
Lakeport,#3Author of original report
Tue, August 30, 2005
I followed what your book says to do and it took only one certified letter, 2 phone calls, and a visit with the owner in person and he immediately offered to give us our money back! For the first phone call I spoke with the manager and he essentially laughed at me and refused to give me my money back and so I informed him that over Labor Day Weekend (probably their busiest weekend of the year) we would be picketing their business and as long as we were out there they probably wouldn't sell a single contract. The manager got serious at that point. When we met with the owner we didn't even have to ask for our money back--he offered to give it back! Thank you so much for your book and this website! It works!
Melody
Lakeport,#4Author of original report
Tue, August 30, 2005
I followed what your book says to do and it took only one certified letter, 2 phone calls, and a visit with the owner in person and he immediately offered to give us our money back! For the first phone call I spoke with the manager and he essentially laughed at me and refused to give me my money back and so I informed him that over Labor Day Weekend (probably their busiest weekend of the year) we would be picketing their business and as long as we were out there they probably wouldn't sell a single contract. The manager got serious at that point. When we met with the owner we didn't even have to ask for our money back--he offered to give it back! Thank you so much for your book and this website! It works!
Melody
Lakeport,#5Author of original report
Tue, August 30, 2005
I followed what your book says to do and it took only one certified letter, 2 phone calls, and a visit with the owner in person and he immediately offered to give us our money back! For the first phone call I spoke with the manager and he essentially laughed at me and refused to give me my money back and so I informed him that over Labor Day Weekend (probably their busiest weekend of the year) we would be picketing their business and as long as we were out there they probably wouldn't sell a single contract. The manager got serious at that point. When we met with the owner we didn't even have to ask for our money back--he offered to give it back! Thank you so much for your book and this website! It works!
Melody
Lakeport,#6Author of original report
Tue, August 30, 2005
I followed what your book says to do and it took only one certified letter, 2 phone calls, and a visit with the owner in person and he immediately offered to give us our money back! For the first phone call I spoke with the manager and he essentially laughed at me and refused to give me my money back and so I informed him that over Labor Day Weekend (probably their busiest weekend of the year) we would be picketing their business and as long as we were out there they probably wouldn't sell a single contract. The manager got serious at that point. When we met with the owner we didn't even have to ask for our money back--he offered to give it back! Thank you so much for your book and this website! It works!