- Report: #1470727
Complaint Review: Rigid tool - KINGSPORT Tennessee
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Rigid tool
192 flanary st. KINGSPORT, 37660 Tennessee, United States
Phone:
14237651831
Web:
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Rigid tool Warranty department Rigid did not honor my life time warranty, that i registered on line. KINGSPORT Tennessee
Over 2 months ago, I took my hammer drill that I bought in 2010 , at home depot back. When I bought it I took it home and registered it on line. It was a good drill , for about 8 years. Then it stopped working.
I took it back to home depot, they sent it to be repaired. They told me it would take about 8 weeks. Well after 10 weeks I called them, they said they couldn't fix it. So I expected a new one in its place, that's why I bought it the life time warranty.
So the place that fixes the drill told me I had to call rigid to confirm that I bought it. I said what the heck, so I called the warranty place at rigid. They told me I didn't finish my warranty, because I didn't mail them my receipt for the drill.
What the heck was going on I thought. They kept telling me I didn't finish my warranty. And that it only made my drill have a three year warranty. I told them, that wasn't right. They didn't care.
The point being if the life time warranty wasn't going to be honored, then I wouldn't have bought it in the first place. I thought I was being ripped off. When I registered the hammer drill on line it never asked me to mail no receipt back.
It told me I was registered. Oh yes the warranty at rigid said I had registered, but didn't finish it. Well I hate to tell you. Home depot has a copy of my receipt. So I think that rigid is falsely giving warranty to people. To get them to by there products. And when my solar business takes off, well rigid, plus home depot can not look forward not to my business.
It's sad that America has company's that takes advantage of Americans like me. All they had to do was honor there warranty. I mean what kind of place would United States be if we warranted things to other countries and ripp them off like rigid done me. I would hate to think what would happen.
